Role Details
* Designation: Executive – Service Sales
- Junior Executive
* Department: Service & Maintenance Portfolio
* Reports to: Manager – Service Sales

Key Responsibilities
(KRAs)
* Achieve service sales targets for service contracts, maintenance, modernization, and repairs.
* Assist in executing strategies to expand the service business within the assigned area.
* Maintain regular contact with assigned existing clients to support retention and satisfaction.
* Log customer queries, concerns and complaints, and escalate them to the right team for timely resolution.
* Learn customer needs through site surveys and meetings, and share inputs to align service offerings.
* Prepare service quotations and proposals under the guidance of the Manager – Service Sales.
* Participate in contract discussions and negotiations alongside senior team members.
* Check that proposals follow customer requirements and company pricing policies before submission.
* Maintain the CRM and sales trackers.
* Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.
* Follow up on contract performance, payment collections and renewal due dates for assigned customers.
* Complete the company's training program on elevator systems, service products and sales processes. Domain Skills Expected at joining
* Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
* Interest in sales,



customer interaction and building technologies. Technical Competencies
* Good verbal and written communication skills for customer and internal interactions.
* Working knowledge of MS Excel, Word and PowerPoint; willingness to learn CRM tools.
* Ability to prepare simple presentations and quotations.
* Basic problem-solving ability to understand customer issues and route them correctly.
* Ability to work in a team and coordinate with sales, operations and technical staff.
* Ability to manage daily tasks, follow-ups and deadlines in an organized way. Soft Skills
* Eagerness to learn, coachability and a positive attitude.
* Customer-first mindset and a professional, courteous approach.
* Clear communication, including the ability to explain technical points in straightforward terms.
* Basic analytical and reasoning ability.
* Self-motivation, discipline and willingness to travel for customer and site visits.
* Ability to adapt in a fast-paced setting and respond to changing priorities.
* Good organizational and time-management skills. Qualifications
* B.
E. / B.
Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
* An MBA in Sales / Marketing with an engineering background is an added advantage. Experience Requirements
* Freshers (0–1 year)
* Internships or projects in sales, customer service Language Proficiency
* English and Hindi OR English and Kannada OR English and Telugu

📌 Service Sales Junior Executive (Chennai)
🏢 Nibav Home Lifts
📍 Chennai