• POSITION DESCRIPTION JOB TITLE : Cashier GRADE : AM-II DEPARTMENT : Branch Banking

LOCATION:
Branch SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Branch Operation Manager REPORTING INTO NA
• ROLE PURPOSE & OBJECTIVE This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system
• SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• Daily cash transaction
• CRL Limit
• Branch Audit
• ATM /Vault
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business
• Contribute to the effective operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
• Take overall responsibility for cash handling function of the Branch such as:
• Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
• Disburse cash against withdrawals requests and collect cash against deposit challan
• Collect repayments as per EMI schedule; maintain necessary entries in system
• Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
• Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
• Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
• Interact with customers during disbursements and deposits,



understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan Service Quality
• Demonstrate superior customer service by providing courteous and efficient solutions to their needs
• Escalate customer queries and grievances to competent authority in a timely manner
• Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
• Educate customers to use alternate channels for deposit/withdrawal and inquiries Operations
• Count & check cash at the beginning & day end before vaulting
• Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
• Responsible for adherence to defined TAT for all transactions
• Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
• Accounting and verifying the transaction for loan repayment
• Validate the authenticity of customers while cash withdrawal
• Check the accuracy of the cash deposit slips as per audit requirements
• Bank pass book updation in case of any transaction
• Process cash bundles for currency chest deposit with note slips Learning & Performance




• Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles
• Complete certification programs organized by operations department
• Maintain adherence to training man-days/ mandatory training programs for self
• Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications
• UG – Any Graduation; preferably in Finance/Commerce subjects Experience
• Minimum 1-2 years in handling cash at volume
• Should have exposure of making entries in financial modules/ERP
• Should have experience in consolidating accounting data Certifications
• NA Functional Skills
• Cash handling/accounting skills
• Prudent handling of cash with ability to detect fake notes
• Systematic; meticulous and timely customer service
• Sensitive to Customer Wait Time
• Mandatory operating knowledge of computers
• Relevant software skills (On-Job training to be provided)
• Strong numerical skills
• Multitasking ability Behavioral Skills
• Positive interpersonal skills
• Customer service orientation
• Listening and communication skills Competencies
• Execution
• Managing Relationships
• Customer Focus
• KEY INTERACTIONS INTERNAL EXTERNAL
• Regional operations team
• Regional FCU officer
• Service Quality executive
• Neighboring banks
• Cash management agencies
• BC Agents PREPARED BY: Priyanka Pal DATE: 20-03-2026 REVIEWED BY: Jyothi Mohan DATE: 24-03-2026 LAST UPDATED BY: TM Team DATE: 27-03-2026 This is Internal document.

📌 Cashier (Krishnarajanagara)
🏢 Ujjivan Small Finance Bank
📍 Krishnarajanagara