We are looking for an intelligent, proactive and highly organised Office Manager with a strong background in digital marketing, SEO project management, e-commerce operations or business operations. This is not a traditional office administration role. We need someone who can manage day-to-day business operations, coordinate cross-functional teams, monitor project execution, identify operational gaps and ensure that different departments work efficiently together. The ideal candidate should have experience managing teams, handling multiple projects, monitoring deliverables, improving workflows and reporting operational progress to management. Candidates who have previously worked as SEO Project Managers, Digital Marketing Managers, Digital Operations Managers, E-commerce Operations Managers or Project Managers in digital marketing agencies or e-commerce companies are encouraged to apply.

Key Responsibilities
1. Cross-Functional Team Management
• Coordinate and manage workflows across multiple departments, including SEO, Digital Marketing, Customer Service, Graphic Design, Product Listing, Development and other operational teams.
• Ensure effective communication and coordination between department heads and team members.
• Monitor team responsibilities, project timelines and pending deliverables.
• Identify delays, dependencies and communication gaps between departments.
• Ensure that teams remain aligned with company priorities and management expectations.
• Follow up with responsible employees and managers to ensure timely execution. 2. Project & Workflow Management
• Oversee ongoing projects and daily operational activities.
• Monitor project progress, deadlines, task allocation and completion.
• Ensure employees understand their responsibilities and deliverables.
• Identify bottlenecks and recommend practical solutions.
• Maintain project trackers,



operational dashboards and progress reports.
• Ensure important tasks are prioritised and completed on time. 3. Operational Monitoring & Process Auditing
• Review internal workflows, team processes and operational performance.
• Identify inefficiencies, repeated mistakes and areas requiring improvement.
• Conduct periodic process reviews and operational audits.
• Evaluate whether teams are following agreed processes and meeting their responsibilities.
• Recommend improvements to increase productivity, efficiency and accountability. 4. Team Performance & Accountability
• Monitor task completion and follow up on team commitments.
• Work with department leads to identify performance or coordination issues.
• Encourage employees to take ownership of their responsibilities.
• Identify recurring operational problems and bring them to management's attention.
• Help establish transparent expectations, reporting practices and accountability across departments. 5. Management Reporting & Communication
• Prepare regular operational updates for management.
• Report project progress, pending tasks, delays, risks and operational challenges.
• Communicate management instructions clearly to the relevant teams.
• Provide practical recommendations rather than simply reporting problems.
• Act as a coordination point between management and internal departments. Required Experience & Skills
• 5–7 years of experience in digital marketing,



SEO project management, digital operations, e-commerce operations or project management.
• Previous experience managing or coordinating multiple teams and projects.
• Strong understanding of project execution, workflow management and performance monitoring.
• Experience using project management tools, spreadsheets and reporting dashboards.
• Strong analytical thinking, problem-solving and decision-making skills.
• Excellent communication and stakeholder coordination abilities.
• Ability to independently identify problems, take ownership and drive solutions.
• Comfortable working with multiple departments and managing competing priorities. Preferred Background (Added Advantage)
• SEO project management or experience leading an SEO team.
• Experience in a digital marketing agency or international e-commerce business.
• Exposure to Shopify-based e-commerce operations.
• Understanding of Google Analytics, SEO performance metrics and digital marketing workflows.
• Experience conducting SEO audits, process audits or operational reviews.
• Experience managing cross-functional teams. Who Should Apply?We particularly welcome candidates who have previously worked as:
• SEO Project Manager
• Digital Marketing Manager
• Digital Operations Manager
• Marketing Operations Manager
• E-commerce Operations Manager
• Digital Project Manager
• SEO Team Leader
• Head of Digital Marketing Important: This position is focused on business operations, project management, team coordination and problem-solving. It is not a traditional office administration or receptionist role. We value intelligence, ownership, practical thinking and the ability to manage people and processes more than a specific educational qualification.

📌 Search Engine Optimization Project Manager (India)
🏢 Swastika Web Technology
📍 India