Company Description iQor is a global provider of customer interaction and product support solutions, operating in 18 countries. With a team of approximately 45,000 employees, iQor works with many leading brands to address complex customer care and product support challenges. The company’s services span the entire consumer value chain, including customer service, receivables management, product diagnostics, and repair services. iQor leverages award-winning technology, logistics, and analytics platforms to monitor and enhance brand interactions, optimize business processes, and drive operational efficiencies. These capabilities enable iQor to deliver superior outcomes for its partners across the customer and product life cycles. Role Description The Senior Agent role at iQor India is a full-time, on-site position based in Noida. In this role, the Senior Agent handles inbound and outbound customer interactions, resolves queries, and provides accurate information about products and services. The position involves managing escalations, ensuring adherence to process guidelines, and meeting performance targets related to quality, productivity, and customer satisfaction. Senior Agents are expected to document interactions thoroughly, identify recurring issues, and provide feedback to improve processes and customer experience.



The role also includes mentoring new team members, collaborating with supervisors, and maintaining compliance with company policies and client requirements. Should have minimum 6 months of US 1st/3rd party collections experience. Qualifications
• Solid customer service and client interaction skills, with the ability to handle complex queries and escalations professionally.
• Solid communication skills, including clear spoken and written English, active listening, and effective interpersonal abilities.
• Basic computer proficiency and comfort working with CRM tools, contact center systems, and standard office applications.
• Proven ability to meet performance metrics such as quality scores, adherence, and productivity in a contact center or similar environment.
• Demonstrated problem-solving, analytical thinking, and attention to detail for handling diverse customer scenarios.
• Capability to work in shifts, maintain reliability and punctuality, and adapt to changing business needs.
• Previous experience in customer support, BPO, or contact center operations is preferred.
• Minimum educational qualification of a high school diploma or equivalent; a college degree is an advantage.

📌 Senior Agent (Noida)
🏢 iQor India
📍 Noida