Company Description Scale Healthcare was founded in 2019 to address the unique revenue cycle challenges of complex multisite healthcare organizations. The company is operator-led and focuses exclusively on managing revenue cycle operations across many locations, specialties, EHRs, and payer contracts. Its team brings more than 16 years of hands-on healthcare operations experience, including work with MSO CFOs, RCM leaders, and investors. Scale Healthcare has built specialized technology and deep institutional knowledge from hundreds of client engagements, enabling tailored solutions rather than commodity services. Clients partner with Scale Healthcare for long-term outcomes and consistent, specialized support that is designed not to be replaced. Role Description This is a full-time, remote role for a Process Trainer in the RCM (Revenue Cycle Management) industry at Scale Healthcare India. The Process Trainer will design, deliver, and evaluate training programs for new hires and existing team members, focusing on RCM processes, systems, and performance standards. Daily responsibilities include conducting training sessions, preparing training materials and documentation, and performing training needs analysis to identify skill gaps and process improvement opportunities. The role will also involve collaborating with operations and quality teams to ensure process adherence,



supporting transition and onboarding for new projects, and maintaining training records and reports. The Process Trainer will be expected to use data and feedback to refine training content and methods, ensuring teams are equipped to meet productivity, accuracy, and compliance goals. Qualifications
• Training and development skills, including Training Needs Analysis and New Hire Training.
• Strong Presentation Skills for delivering clear, engaging, and structured process training.
• Analytical Skills to assess performance data, identify gaps, and recommend process improvements.
• Excellent Communication skills for explaining complex RCM concepts and collaborating with cross-functional teams.
• Experience in Revenue Cycle Management or healthcare operations, with understanding of common RCM workflows and KPIs.
• Ability to work independently in a remote setting, manage multiple training assignments, and meet deadlines.
• Proficiency with common productivity tools (e.g., MS Office, spreadsheets, presentations) and familiarity with LMS platforms is an advantage.
• Bachelor’s degree in any discipline; specialization in business, healthcare, or training/education is preferred.
• Prior experience as a process trainer, quality analyst, or team lead in the RCM/healthcare BPO industry is beneficial.

📌 Process Trainer (India)
🏢 Scale Healthcare ( India )
📍 India