Company: Studio December

Location:
Mumbai, with travel to project sites as required Reports to: Shroootie Employment type: Full-time About Studio DecemberStudio December is a styling and sourcing partner for premium residential, hospitality and commercial spaces. We manage projects across styling, furniture and décor sourcing, custom products, deliveries and on-site execution. We are building the systems and team needed to scale this model. We’re looking for an operations leader who can make project delivery reliable and repeatable—and use AI and automation to help the company work more efficiently. The roleThe Operations Lead will own Studio December’s day-to-day delivery system, from business handover through project execution and closeout. They will lead the existing project team, establish clear processes and controls, and identify practical ways to use AI to improve productivity, reduce avoidable costs and surface risks earlier.

Key responsibilities
Build systems for scale
• Map and standardise the operating flow from a won project to final client payment.
• Establish one source of truth for every project, covering scope, budget, margin, timeline, approvals, item specifications, vendor orders, deliveries, site progress, risks and collections.
• Build practical SOPs, templates, checklists, approval gates and escalation rules for project handover, sourcing, purchase orders, technical QC, delivery, site execution, client issues and closeout.
• Set transparent ownership and deadlines across the team, and ensure processes are used consistently.
• Find recurring bottlenecks and reduce dependence on individual memory, informal follow-ups and founder intervention. Run project delivery
• Review each BD handover to confirm the scope, budget, timeline, client commitments and payment milestones are clear.
• Assign the Project Manager and coordinate the Styling, Sourcing, Technical and Site Execution resources.
• Monitor active projects, identify delays and risks early, and drive corrective action.




• Ensure site team receive clear site priorities, access details and checklists through the Project Manager.
• Keep client communication focused on approvals, decisions, milestone updates and material changes. Improve sourcing, vendor and quality controls
• Ensure sourcing records include approved specifications, quantities, cost caps, quotations, vendors, lead times and required-in office dates.
• Strengthen vendor onboarding, documentation, performance tracking and issue resolution.
• Establish QC stages for custom furniture and made-to-order products, working with the Technical Lead on drawings, samples, pre-dispatch checks, site receipt and installation.
• Track damage, shortages, defects and substitutions through to documented resolution. Make AI and automation part of operations
• Identify workflows where AI or automation can reduce manual effort, improve accuracy or prevent delays.
• Implement and measure practical use cases, such as:
• Turning project handovers and meeting notes into draft schedules, action lists and owners.
• Flagging overdue tasks, missing approvals, delivery risks and budget variances.
• Extracting and comparing details from vendor quotations, PIs, invoices and purchase orders.
• Creating searchable SOPs and project knowledge resources for staff.
• Drafting project updates and issue summaries for team review.
• Analysing project, vendor, rework and delivery data to identify avoidable costs.
• Set clear human review and approval controls. AI must not independently approve designs, place orders, release payments or promise client delivery dates.



Improve productivity and cost efficiency
• Track rework, site revisits, expedited shipping, vendor failures and other avoidable operational costs.
• Improve workload and resource planning across projects.
• Work with finance to keep project costs, invoice milestones and collection readiness visible; Finance remains responsible for financial verification and records.
• Report operational performance and recommend specific improvements. Measures of success
• Projects have clear owners, current schedules and reliable status reporting.
• Required approvals and purchase documentation are in place before orders are released.
• Delivery, site and technical QC issues are recorded and resolved promptly.
• Fewer missed milestones, preventable errors, repeat follow-ups and avoidable costs.
• SOPs are adopted by the team and remain useful as the project volume grows.
• AI initiatives show measurable time saved, errors reduced or costs avoided.
• Routine project delivery runs without the CEO managing daily tasks. Candidate profile
• Senior experience in operations, project delivery, procurement, supply chain, retail operations or multi-site execution.
• A solid record of building SOPs, controls, dashboards and team accountability.
• Able to coordinate teams across styling, sourcing, technical work, finance and site execution.
• Confident with spreadsheets and operational systems; able to implement practical AI and automation tools.
• Analytical and cost-conscious, with the judgment to balance quality, timing and budget.
• Interior styling, furniture, hospitality or fit-out experience is valuable. Strong transferable operations experience will also be considered. Who will thrive in this roleA hands-on systems builder who sees operations as the foundation for growth. They make work visible, set clear standards, use data to solve recurring problems and introduce AI where it produces a real improvement in productivity or cost.

📌 Operations Lead (Mumbai)
🏢 Hello, December!
📍 Mumbai