Company Description NoStrain is one of India’s fastest-growing footwear brands, focused on delivering products that combine comfort, style, and sustainability. Its collections are available on the official website, www.nostrain.in, and on leading e-commerce platforms such as Myntra, Amazon, Nykaa, and Flipkart. A curated selection is also offered on Blinkit, supporting fast and convenient purchases for customers. In addition to its strong digital presence, NoStrain is actively expanding its offline retail network, creating more touchpoints for customers across regions. The brand’s growth offers opportunities for team members to contribute to a dynamic and customer-focused setting. Role Description The Customer Care Executive role at NoStrain is a full-time, on-site position based in Noida. The role involves handling customer inquiries across channels, resolving issues related to orders, product information, returns, and exchanges, and ensuring timely and accurate responses. The Customer Care Executive will maintain detailed records of interactions, follow up on pending cases, and coordinate with internal teams such as sales, logistics, and operations to ensure smooth customer experiences. Day-to-day tasks include monitoring service levels, escalating complex concerns when needed,



and gathering customer feedback to help improve processes and overall satisfaction. The role also supports upselling and cross-selling initiatives by understanding customer needs and recommending suitable products. Qualifications
• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
• Excellent Communication skills, with clear spoken and written English; proficiency in additional regional languages is an advantage.
• Basic Sales abilities, including product knowledge, upselling, and cross-selling in a retail or e-commerce environment.
• Prior experience in a customer care, call center, or e-commerce support role is preferred.
• Ability to manage multiple queries, work with ticketing or CRM tools, and maintain accurate records.
• Problem-solving mindset, patience, and a professional, empathetic approach to customer interactions.
• Comfort with on-site work in Noida and flexibility to work shifts or weekends as per business requirements.
• Minimum

education:
high school diploma or equivalent; a bachelor’s degree in any field is an added advantage.

📌 Customer Care Executive (Noida)
🏢 NoStrain
📍 Noida