Company Description Interstellar Testing Centre Pvt. Ltd. (ITC Labs) is one of India’s most trusted analytical testing laboratories, with over 36 years of experience in testing and quality assurance. The organization serves diverse sectors including pharmaceuticals, food and agriculture, water, environment, cosmetics, textiles, nutraceuticals, and materials. Its NABL-accredited facilities and expert scientific team support regulatory compliance, product development, and global exports through reliable data and adherence to national and international standards. With a Pan-India presence and a focus on innovation, ITC Labs works with government bodies, manufacturers, exporters, and institutions. The company remains committed to testing with precision and serving with purpose, building integrity, trust, and confidence for its partners. Role Description The Customer Relationship Executive is a full-time, on-site role based in Panchkula. This position is responsible for managing day-to-day interactions with clients, addressing inquiries, and ensuring a positive service experience throughout the testing and reporting process. The role involves coordinating with internal scientific and operations teams to track sample status, share updates, and support timely resolution of client requests. The executive will nurture long-term business relationships,



gather feedback on services, and help improve customer satisfaction and retention. The role also includes maintaining accurate records of client communication, preparing basic reports, and supporting business development initiatives through skilled client engagement. Qualifications
• Customer service and customer satisfaction skills, with the ability to handle queries and concerns professionally.
• Client relations and business relationship management capabilities to build and maintain strong, long-term partnerships.
• Clear, professional communication skills, both verbal and written, for interacting with diverse stakeholders.
• Strong interpersonal skills, with a customer-centric mindset and a calm, solution-oriented approach.
• Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
• Proficiency in basic office software (e.g., email, spreadsheets, CRM tools) and careful documentation practices.
• Prior experience in customer-facing roles; exposure to laboratory, healthcare, or regulated industry environments is an advantage.
• Relevant bachelor’s degree or diploma in business, commerce, life sciences, or a related field is preferred.

📌 Customer Relationship Executive (Panchkula)
🏢 ITC Labs - Interstellar Testing Centre
📍 Panchkula