About the Role

About the Role
We are looking for a Voice Agentic AI Product Specialist to shape, launch, and improve our voice-based AI agents: systems that hold natural spoken conversations, reason over context, call tools, and complete tasks autonomously on behalf of customers. You will sit at the intersection of product, conversation design, and applied AI, turning customer needs into reliable, human-sounding voice AI experiences.

Key Responsibilities
Product Definition & Strategy
• Define use cases, requirements, and success metrics for voice agents (e.g., inbound support, outbound qualification, scheduling, collections, and onboarding).
• Maintain the product roadmap in partnership with engineering, design, and go-to-market teams.
• Translate customer and business problems into clear agent behaviours, guardrails, and escalation paths. Agent Design & Optimization
• Design conversation flows, prompts, personas, and tool/function-calling logic for agentic voice workflows.
• Tune the voice stack (ASR, LLM, TTS) for latency, interruption handling, turn-taking, accuracy, and tone.
• Define fallback, handoff-to-human, and compliance behaviours for edge cases. Quality, Evaluation & Analytics
• Build evaluation frameworks: test call sets, scorecards, and automated and human review of transcripts and recordings.
• Track KPIs such as task completion rate, containment rate, average handle time, latency, CSAT, and cost per call.
• Run A/B tests and iterate on prompts, models, and workflows based on data. Customer & Cross-Functional Collaboration
• Work with customers and internal stakeholders to gather requirements, run pilots, and support deployments.
• Partner with engineering on integrations (telephony, CRM, helpdesk, calendars, internal APIs).
• Create documentation, demos,



and enablement material for sales, support, and customers. Market & Technology Awareness
• Track developments in speech models, real-time LLMs, agent frameworks, and competitors.
• Recommend build, buy, or partner decisions for new capabilities. What You’d have?
• 3+ years in product management, solutions engineering, conversation design, or a similar role; experience with AI or voice products is strongly preferred.
• Hands-on understanding of LLM-based agents: prompting, tool use, RAG, and evaluation.
• Familiarity with voice technologies such as speech-to-text, text-to-speech, telephony (SIP/PSTN, WebRTC), and real-time streaming concepts.
• Robust analytical skills, with comfort in dashboards, call transcripts, and metrics.
• Excellent written and verbal communication, and the ability to explain technical concepts to non-technical audiences. Preferred Qualifications
• Experience with contact centre, IVR, or conversational AI platforms.
• Working knowledge of voice AI tooling (e.g., Twilio, Sarvam, LiveKit, Deepgram, ElevenLabs, or similar).
• Basic scripting skills (Python/JavaScript) or API/webhook fluency. Why join us?
• Impactful Work: Play a key role in delivering high-quality software products that directly influence user experience, system reliability, and business success across global platforms.
• Tremendous Growth Opportunities: Accelerate your career through challenging projects, continuous learning, and clear advancement paths in a fast-paced, innovative-driven environment.
• Innovative Environment: Thrive in a culture that encourages experimentation, embraces new technologies, and empowers you to bring bold ideas to life. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.
Karix.com

📌 Associate Product Manager (Mumbai)
🏢 Karix
📍 Mumbai