Position: Manager Content Operation Job

Location:
Pune The Senior Manager – Content Operations leads multiple related teams or a significant operational capability within Content Operations. The role integrates delivery plans, trainer capacity, workforce readiness and scientific-content priorities to ensure reliable, high-quality and scalable operations. The position leads through managers, team leads, trainers and senior specialists where applicable. It balances day-to-day operational performance with capability building, succession, process improvement and readiness for future hiring cohorts and business demand. Multi-team operational leadership
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• Lead multiple teams
- Structure Analysis, Document Analysis and Science Connect teams or an equivalent significant operational capability.
• Integrate delivery plans, priorities, capacity and dependencies across teams.
• Establish clear accountability for quality, productivity, turnaround, policy adherence and issue resolution.
• Make cross-team resource and delivery trade-offs within approved plans, escalating material risks with clear options. People and leadership capability
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• Lead and develop team leads, trainers and senior specialists, as applicable to the final organization design.
• Set clear goals, review performance, coach leaders and strengthen succession for critical roles.
• Create visible development pathways across specialist, trainer and people-manager careers.
• Build an inclusive, accountable and collaborative operating culture across teams. Workforce planning and onboarding readiness
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• Translate approved workforce demand into hiring, onboarding, training and deployment plans.
• Partner with HR, Talent Acquisition and operational stakeholders to sequence hiring and manage readiness risks.
• Ensure trainer capacity, curricula, practice cases, assessments and calibration are available before new cohorts join.
• Monitor time to proficiency, quality and productivity during ramp-up and take corrective action where required. Training and knowledge governance
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• Oversee a repeatable trainer-selection, development and certification approach.
• Ensure technical assessments, training demonstrations and expert-validation inputs are applied consistently.
• Maintain effective knowledge transfer, policy calibration and ongoing trainer capability.




• Use learner and operational outcomes to improve training content and methods. Scientific quality and process improvement
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• Provide operational oversight for accurate analysis and curation of chemical-structure information in accordance with approved scientific policies and tools.
• Ensure complex or ambiguous cases are escalated to the appropriate specialist or stakeholder and resolved consistently.
• Sponsor workflow, quality, automation and productivity improvements without weakening scientific integrity.
• Use operational data and recurring error patterns to prioritize corrective and preventive actions. Stakeholder and strategic partnership
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• Partner with senior CAS and ACSII stakeholders on priorities, capacity, quality, workforce readiness and operational risks.
• Convert strategic initiatives into coordinated plans, ownership, milestones and measurable outcomes.
• Communicate trade-offs, dependencies and decisions clearly to senior stakeholders.
• Contribute Structure Analysis perspectives to broader Content Operations, Scientific Informatics, Data Management, Product and transformation initiatives. Expected Outcomes
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• Integrated and predictable outcomes across multiple teams.
• Balanced resources and timely cross-team prioritization decisions.
• Consistent scientific quality, policy application and operational performance.
• Repeatable onboarding and training capability for planned hiring cohorts.
• A stronger pipeline of trainers, specialists, team leads and future managers.
• Timely resolution of cross-team dependencies, quality concerns and workforce risks.
• Visible progress on process improvement, automation and operational scalability.
• Clear and trusted partnership with senior stakeholders across ACSII and CAS. Scope and Decision Authority
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• Leads multiple related teams or a significant Structure Analysis capability.
• Makes day-to-day cross-team prioritization, capacity-allocation and delivery trade-offs within approved plans.




• Determines operating cadence, work allocation principles, escalation routes and capability-development priorities within the role’s authority.
• Recommends workforce plans, hiring priorities, trainer capacity, role design, process changes and investment needs.
• Escalates decisions involving unapproved headcount, material budget commitments, major policy changes or enterprise-level scientific standards through the appropriate governance channel. What You Bring Education and scientific foundation
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• MSc in Organic Chemistry, MPharm in Pharmaceutical Chemistry, MPhil, doctoral qualification in Synthetic Chemistry, or a related scientific field.
• Broad understanding of chemical structures, scientific literature and scientific-content operations relevant to Structure Analysis.
• Ability to understand complex scientific policies, quality expectations and specialized technology-enabled workflows. Leadership And Operational Experience
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• Demonstrated experience leading through other leaders, senior specialists or multiple related teams in a scientific, content, data or knowledge-operations workplace.
• Experience integrating workforce capacity, delivery commitments, quality standards and stakeholder priorities across teams.
• Demonstrated formal people leadership, including goal setting, coaching, performance management, talent development and succession planning.
• Experience building or scaling onboarding, trainer, knowledge-transfer or capability-development arrangements.
• Ability to use operational evidence to improve quality, productivity, capacity and risk management.
• Sound workforce, financial and senior-stakeholder judgment appropriate to a significant operational capability. Leadership competencies
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• Drives Vision and Purpose: connects team priorities to broader Content Operations and organizational outcomes.
• Strategic Mindset: anticipates workforce, capability and operating-model requirements.
• Develops Talent: grows managers, trainers, specialists and successors.
• Organizational Savvy: works effectively across ACSII, CAS and partner functions.
• Balances Stakeholders: integrates scientific quality, delivery, employee and business needs.
• Drives Results: establishes accountability and delivers through others.

📌 Manager – Content Operations (Pune)
🏢 ACS International India (ACSII
📍 Pune