Company Description Shagun Hotel & Resorts is a hospitality business committed to providing comfortable stays, quality service, and memorable experiences for guests. The property focuses on maintaining high standards in cleanliness, guest satisfaction, and efficient operations. Team members are encouraged to deliver friendly, professional service and contribute to a welcoming environment. The organization values reliability, collaboration, and a robust customer-centric mindset. It offers opportunities to grow skills within the hospitality industry. Role Description The Reservation Specialist is a full-time, on-site role based in Khandwa, responsible for managing room bookings and guest inquiries. This role includes handling reservation calls and messages, confirming and updating bookings in the system, and providing accurate information about availability, rates, and hotel services. The specialist will coordinate with the front office and other departments to ensure smooth check-in experiences and resolve reservation-related issues. Day-to-day responsibilities also involve maintaining reservation records, following up on inquiries, assisting with upselling and promotions, and supporting guests with changes, cancellations, and special requests.



Qualifications
• Candidates should possess strong Reservations skills, including managing booking systems, updating records, and handling changes accurately. Hands-on experience with InnKey software is mandatory.
• Candidates should possess effective Communication skills to clearly interact with guests, colleagues, and external partners.
• Candidates should possess solid Customer Service skills to respond promptly to inquiries, address concerns, and ensure guest satisfaction.
• Candidates should possess Sales skills to support upselling, cross-selling, and promoting hotel packages and services.
• Candidates should possess Training capabilities to share knowledge with team members and support onboarding for reservation processes.
• Relevant qualifications such as prior experience in hospitality or front office operations, familiarity with reservation or PMS software, and basic computer proficiency are beneficial.
• Additional strengths such as attention to detail, problem-solving, reliability, and ability to work flexible hours as required by hotel operations are advantageous.

📌 Reservation Specialist (Khandwa)
🏢 Shagun Hotel & Resorts
📍 Khandwa