Role Summary: Lead the enhancement and deployment of the company's CRM and Management Dashboards, acting as the key bridge between business users, management, and technical vendors.

Key Responsibilities
& Deliverables
• Implementation: Drive the end-to-end revamp and configuration of the CRM and Management Dashboards.
• Process Mapping: Gather business requirements, identify operational gaps, and prepare core documentation (BRD, FRD, SOPs).
• Coordination & Testing: Manage third-party vendor integrations, conduct User Acceptance Testing (UAT), and resolve system issues.
• Adoption: Train end-users, monitor system performance, and ensure data integrity across MIS reporting and automated workflows. Requirements
•

Experience:




3–6 years as a Business Analyst or Implementation Consultant with mandatory hands-on experience in CRM/ERP and dashboard deployment.
•

Education:
Bachelor’s degree in CS/IT/Engineering or related field (MBA or BA certification is an added advantage).
• Technical

Skills:
Advanced Excel, Power BI/Tableau, basic SQL, and familiarity with API integration concepts.
• Project Management: Solid stakeholder coordination, analytical skills, and Agile/Waterfall experience.

📌 Business Analyst (Kochi)
🏢 Santamonica Tours and Travels
📍 Kochi