About the Platform The Digital Office Platform is a multi-tenant, configuration-driven government case-management platform that lets many independent government bodies each configure their own case lifecycle — data model, intake forms, versioned workflows, roles, SLAs, notifications, audit and reporting — and run real cases end-to-end withoutcustom code per tenant. It is built as ~20 independent Spring Boot microservices (engines), each owning its own PostgreSQL database, coordinated behind a Next.js web application, and deployed hosting-agnostic on sovereign/government cloud using open-source components. Tenant isolation is by tenant_id; published workflow versions are immutable and live cases pin to their version; security and data boundaries fail closed. Role and Responsibilities
• Provide technical coordination across development, tenant onboarding / provisioning (the admin-portal onboarding and provisioning flow) and L1 / L2 / L3 support, running them as one integrated service for the platform.
• Own tenant onboarding and the provisioning lifecycle — from request through configuration (object types, forms, workflows, roles, branding) to go-live — with segregation of duties preserved, so platform-admin provisioning privilege is held and operated separately from development.




• Own incident management and escalation, problemmanagement and the change-advisory process; monitor and report SLAs across tenants and engines.
• Coordinate release-to-support handover, maintain runbooksand the knowledge base, and drive continuous service improvement across the ~20 engines.
• Plan capacity and rostersfor the supporttiers (including the three juniorresources), run the government reporting cadence, and act as the primary coordination point between government bodies, DIC and the engineering team.
• Track service metrics (uptime,ticket volumes, resolution times, SLA adherence) and drive remediation of recurring issues. Qualifications and Experiences
• Bachelor's degreein any discipline with 8+ years of experience in IT delivery/ service-delivery management. Required Skill Set
• Strong ITIL / servicedelivery, incident, problem,change and SLA management, and SDLC coordination.
• Understanding of microservice platformsand multi-tenant onboarding sufficient to coordinate development, support and provisioning.
• Robust stakeholder communication, reportingand team management across L1 / L2 / L3 support.
• Experience managing onboarding / provisioning for multi-tenant or SaaS systemspreferred.

📌 Manager — Development, Support (Noida)
🏢 Digital India
📍 Noida