*Roles & Responsibilities
*
* Handle inbound and outbound customer calls.
* Respond to customer queries via calls, emails, chat, and WhatsApp.
* Assist customers with orders, deliveries, returns, refunds, replacements, and product-related concerns.
* Coordinate with Operations, Logistics, Inventory, Finance, and Tech teams for issue resolution.
* Handle customer escalations and ensure timely resolution.
* Conduct customer feedback and review calls for Amazon, Google Play Store, App Store, and other platforms.
* Support lead calling and product pitching to potential customers.
* Maintain customer records, follow-ups, and support trackers.
* Deliver excellent customer service through effective communication and problem-solving skills.
*Eligibility & Requirements
*
* Graduate in any discipline.
* Minimum 6 months experience of Voice & Nonvoice Support in customer centric enviornment
* Candidates currently pursuing studies or having upcoming examinations are not eligible.
* Strong verbal and written communication skills.
* Qualified attitude and customer-centric approach.
* Punctual, disciplined, and committed to regular attendance.
* Ability to work in a fast-paced environment and handle multiple tasks efficiently.