Key Responsibilities
• Monitor and respond to inbound customer emails promptly and professionally.
• Handle customer queries and interactions through the AI SDR chatbot.
• Monitor inbound AI voice calls and ensure timely follow-ups with customers.
• Manage initial customer support requests and onboarding-related queries.
• Understand customer concerns and provide appropriate resolutions or escalate issues when required.
• Coordinate with internal teams to track and resolve customer issues.
• Maintain proper records of customer interactions, queries, and follow-up activities.
• Ensure timely responses and a positive customer experience across all communication channels.
Required Skills & Qualifications
• 0.5 – 1 year of experience in Customer Support, Customer Success, Client Coordination, or a related role.
• Excellent verbal and written communication skills.
• Positive email communication and professional etiquette.
• Ability to handle multiple customer interactions simultaneously.
• Solid problem-solving and follow-up skills.
• Basic knowledge of CRM tools and customer support platforms is preferred.
• Willingness to learn and work with AI-powered customer engagement tools.
• Customer-centric attitude with good interpersonal skills.