Company Description Webeaz Technologies Pvt. Ltd., founded in 2018, is a full-service digital agency delivering comprehensive website development and online marketing solutions to businesses and organizations. Based in Calicut, the company supports clients in building a strong online presence to attract visitors and generate qualified leads. Webeaz offers services across mobile app development, website design and development, SEO, SEM, social media marketing, email and WhatsApp marketing, content marketing, and online reputation management. By focusing on strategic planning, campaign optimization, and performance measurement, the company helps clients achieve strong ROI from digital and social advertising. As a leading digital marketing company, Webeaz provides tailored digital solutions designed to meet diverse business needs. Role Description : This is a full-time, in office Customer Success Manager role based in Kozhikode Office . The Customer Success Manager will work closely with clients to understand their goals, ensure effective use of Webeaz digital solutions, and support them in achieving strong results from online marketing initiatives. Daily responsibilities include onboarding new clients, managing ongoing relationships, addressing service-related queries, and coordinating with internal teams to resolve issues and implement improvements. The role involves monitoring customer satisfaction, tracking retention metrics, analyzing campaign performance, and providing actionable insights to enhance customer outcomes. The Customer Success Manager will also proactively identify opportunities to add value, encourage product adoption, and support renewals and upsell initiatives.

Job Description
Company: Webeaz Technologies Pvt. Ltd.

Location:
Near Calicut University, Kerala

Experience:
1–3 Years (Freshers with excellent communication and technical skills can also apply) Employment Type:



Full-time JOB SUMMARYWe are looking for a customer-focused and tech-savvy Customer Success & Implementation Executive to manage client onboarding, software implementation, product demonstrations, training and customer relationships. The ideal candidate should have excellent communication, presentation and problem-solving skills.

KEY RESPONSIBILITIES
1. Client Onboarding & Implementation
• Manage client onboarding and software setup.
• Understand client requirements and configure the platform.
• Coordinate with the technical team for implementation support. 2. Software Demonstration & Training
• Conduct software demos for clients.
• Explain product features and functionalities.
• Provide online product training and user guidance. 3. Client Relationship Management
• Maintain regular communication with clients.
• Handle customer queries and concerns.
• Collect feedback and ensure customer satisfaction. 4. Customer Success & Product Adoption
• Monitor customer activity and platform usage.
• Follow up with inactive clients.
• Improve product adoption and customer retention. 5. Community Management
• Manage and engage members of the DGVerse community.
• Coordinate webinars, training sessions and product updates.
• Encourage customer participation and engagement. 6. Coordination & Reporting
• Coordinate with sales, technical and management teams.
• Maintain onboarding and customer records.
• Track customer issues and prepare regular reports. Required Skills & Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Marketing, or related field
• 1–3 years of relevant experience; freshers with strong skills can apply.
• Excellent communication and interpersonal skills.
• Good presentation and client-handling skills.
• Basic knowledge of CRM, SaaS platforms and business software.
• Strong problem-solving and follow-up skills.
• Proficiency in MS Office, Google Workspace and online meeting tools.

📌 Customer Success Manager (Kozhikode)
🏢 Webeaz Technologies
📍 Kozhikode