After-Sales Service
· EV DC Fast Chargers ABOUT PLANET3 ENERGY Planet3 Energy is on a mission to power India's Electric Vehicle (EV) transition with mission-critical, reliable DC fast charging infrastructure built for real-world conditions. Our chargers deliver aviation-grade reliability, rugged performance for Indian environments, and future-ready connectivity to support India's EV transition at scale. We're a fast-growing deep-tech startup building at the intersection of power electronics, embedded systems, and connected software — with mentorship from experienced engineers across India and Germany. If you're excited about EVs, renewable energy, and smart grid technology, this is a chance to build your career at the ground floor of India's charging infrastructure story. ROLE OVERVIEW We are seeking a Service Manager to build and lead the after-sales service function for our DC fast chargers (60 kW and above) across North India. Based in Delhi NCR, you will own field service delivery end-to-end — from first-level troubleshooting at customer sites to setting up the SOPs, KPIs and team that keep our chargers running at high uptime for CPOs, fleet operators and site owners. This is a hands-on leadership role: you will diagnose field issues yourself when needed, while coaching and growing a team of service engineers and partner technicians. The role will initially report to the Head of Sales.

KEY RESPONSIBILITIES
• Service Leadership: Build, lead and grow the after-sales service team (service engineers and partner technicians) across North India — plan manpower, allocate field visits, set priorities and own team performance.
• SOPs & Process Set-up: Establish the service function's standard operating procedures from the ground up: installation and commissioning checklists, preventive maintenance schedules, ticketing and escalation workflows, spares and RMA handling, site safety (LOTO, PPE) and field reporting formats.
• First-Level Troubleshooting: Diagnose and resolve field issues on DC chargers, on-site or remotely — power module and rectifier faults, contactor/relay and protection device trips, auxiliary SMPS failures, input supply and earthing issues, connector/cable faults, communication failures (CAN, RS-485, Ethernet/4G) and vehicle–charger handshake errors.
• Escalation & Root Cause Analysis: Capture structured fault data (logs, error codes,



measurements, photos), escalate to engineering and firmware teams with clear evidence, and drive RCA and corrective/preventive actions (CAPA) to closure.
• Uptime & SLAs: Own charger uptime, response and resolution time (MTTR) and first-time-fix rate against warranty and AMC commitments; publish service dashboards and reports to management.
• Installation & Commissioning: Oversee site readiness checks, installation quality, commissioning and handover of new chargers, working closely with EPC contractors and electrical partners.
• Preventive Maintenance & AMC: Plan and execute preventive maintenance schedules, and support the sales team on AMC proposals, renewals and service pricing.
• Spares & RMA: Plan spares requirements and regional inventory, manage warranty claims and the repair/return cycle with the factory.
• Customer Interface: Act as the primary service contact for CPOs, fleet operators and site owners — handle escalations calmly and professionally, and build long-term customer confidence.
• Coaching & Training: Coach and mentor service engineers; run technical training for the team, installation partners and customer site staff on operation, safety and basic troubleshooting.
• Field-to-Product Feedback: Feed recurring field failures, site conditions and customer feedback back to product, quality and NPD teams to improve reliability. A NOTE ON REQUIREMENTS We value hands-on problem solvers who can lead from the field. If you match most of the core requirements below and are excited to build a service function from the ground up at a rapid-growing company, we strongly encourage you to apply. CORE REQUIREMENTS (WHAT YOU BRING DAY 1)
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Education:
Diploma or Bachelor's degree in Electrical, Electronics, Electrical & Electronics Engineering, or a related field.
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Experience:
8–10 years in after-sales / field service, with a proven track record of managing after-sales support for EV DC chargers.




• Team Leadership: Experience leading a field service team — allocating work, tracking performance, and coaching engineers and technicians.
• Electrical & Electronics Troubleshooting: Working understanding of three-phase AC input, rectifier and DC-DC power modules, contactors, MCB/MCCB, SPD, RCD/insulation monitoring and earthing; able to read wiring diagrams and electrical schematics to fault-find on field chargers.
• Test Equipment: Confident use of multimeter, clamp meter, insulation resistance tester (megger) and earth tester, plus laptop-based diagnostics and log retrieval.
• Charging Communication Basics: Basic understanding of CCS2 charging, OCPP backend connectivity and CAN/RS-485/Modbus, enough to isolate communication and network faults.
• Process & SOP Discipline: Hands-on experience writing and running SOPs, ticketing/CRM tools and service KPIs (uptime, MTTR, first-time-fix rate).
• Electrical Safety: Sound knowledge of safe working practices on high-voltage AC/DC equipment (LOTO, PPE, earthing and isolation checks).
• Languages: Fluent spoken and written Hindi and English — critical for working with customers, site teams and partner technicians.
• Mobility: Willingness to travel extensively across Delhi NCR and North India for site visits and escalations. PREFERRED EXPERIENCE (OR WHAT YOU CAN LEARN WITH US)
• Prior service experience with a DC charger OEM or a charge point operator (CPO) in India.
• Exposure to EV charging standards (IEC 61851, DIN 70121, ISO 15118) and OCPP 1.6J / 2.0.1 backend diagnostics.
• Background in adjacent power electronics service — UPS, solar inverters, industrial drives (VFDs) or telecom power systems.
• Electrical Supervisor competency certificate or equivalent electrical safety certification.
• Familiarity with field service / CRM tools (e.g., Zoho, Salesforce Field Service, Freshdesk) and remote monitoring dashboards.
• Experience setting up a service function or regional service hub at a growth-stage company. ? Level Service Manager (Full-Time) ? Location Delhi NCR (Gurugram, Haryana) ? Reports to Head of Sales (initial reporting) ? Apply to [email protected]

How to Apply
Send your resume to [email protected] with the subject line "Service Manager – Delhi NCR."

📌 Service Manager: EV DC Fast Chargers (Coimbatore)
🏢 Planet3 Energy
📍 Coimbatore