Company Description Raviz Hotels & Resorts operates premium properties in Kadavu, Calicut, Kovalam, and Ashtamudi, showcasing the distinctive charm of Kerala. The brand focuses on creating retreats where nature, modern luxury, and attentive hospitality come together for an exceptional guest experience. Set in pristine locations along Kerala’s scenic coastline, the hotels offer guests tranquil environments with panoramic views. Team members join a hospitality culture that values warmth, authenticity, and high service standards while celebrating the region’s natural beauty. Role Description The Front Office Duty Manager is a full-time, on-site role based in Kozhikode, responsible for overseeing daily front office operations and ensuring a smooth guest experience. This role manages the reception team, monitors check-in and check-out procedures, and resolves guest queries and concerns promptly and professionally. The Duty Manager coordinates room assignments, maintains accurate reservations and occupancy records, and ensures that front office standards and procedures are followed. The role also includes supervising customer service quality, handling escalated issues, collaborating with other departments to meet guest needs,



and training front office staff on service and administrative processes. The Duty Manager contributes to maintaining a welcoming lobby environment and supports initiatives to improve guest satisfaction and operational efficiency. Qualifications
• Strong front office and customer service skills, with a focus on customer satisfaction and guest experience.
• Proficiency in office administration and front desk operations, including reservations, check-in/check-out, and record-keeping.
• Excellent communication skills, both verbal and written, with the ability to interact confidently with guests and team members.
• Previous experience in hotel front office or duty management, preferably in upscale or resort environments.
• Ability to lead and motivate frontline staff, handle high guest volumes, and manage conflict or escalations calmly.
• Familiarity with hotel property management systems (PMS) and basic computer applications.
• Solid organizational and time-management abilities, with attention to detail and adherence to standards.
• Diploma or degree in Hospitality Management or a related field is preferred; equivalent experience will be considered.

📌 Front Office Duty Manager (Kozhikode)
🏢 RAVIZ HOTELS & RESORTS
📍 Kozhikode