Company Description Salem Stainless Steel Suppliers Pvt Ltd, established in 1984, is a long-standing channel partner of Jindal Stainless Limited (JSL) and Salem Steel Plant, a unit of SAIL. The company offers a wide range of stainless steel products including coils, plates, sheets, pipes, bars, and fittings, with advanced processing capabilities such as polishing, slitting, circle-cutting, and cut-to-length services. It serves diverse sectors such as defense, railways, automobiles, refineries, pharmaceuticals, and food processing. With locations in Chennai, Hyderabad, Mumbai, Delhi, Coimbatore, and Cochin, the organization maintains approximately 6,000 tons of ready stock to ensure efficient and timely service to clients. Role Description The Customer Relationship Management Executive will manage and strengthen relationships with existing and prospective customers, ensuring a positive and consistent customer experience. Day-to-day responsibilities include responding to customer inquiries, coordinating order processing and delivery status, handling concerns and escalations, and supporting customer retention initiatives.



The role also involves collaborating with the sales team to identify opportunities, preparing reports on customer interactions and feedback, and maintaining accurate records in CRM systems. This is a full-time, on-site role based in Chennai, requiring close coordination with internal teams and customers. Qualifications
• Candidates should possess strong Customer Experience and Customer Retention skills, with a focus on building long-term relationships.
• Candidates should possess effective Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess solid Analytical Skills to interpret customer data, track performance, and support decision-making.
• Candidates should possess foundational Sales skills to support lead follow-up, upselling, and cross-selling activities.
• Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field are beneficial.
• Experience in B2B or industrial products, familiarity with CRM tools, and solid organizational and time-management abilities are advantageous.

📌 Customer Relationship Management Executive (Chennai)
🏢 salem stainless steel suppliers
📍 Chennai