Customer Success : Zintlr | Bangalore (In-office) | 1–3 Years Experience | B2B SaaS About Zintlr Zintlr is a rapid-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable, and we're looking for driven individuals to grow with us.

About the Role
We're looking for a proactive, customer-obsessed Customer Success Associate with 1–2 years of experience to join our lean and high-impact CS team. You'll be at the forefront of the customer

experience:
resolving support queries, owning CRM operations, driving onboarding, and spotting early signs of risk or opportunity in your accounts. This is a hands-on role with real ownership, and your work directly influences customer satisfaction, adoption, and retention.

What You'll Do
• Manage inbound customer queries across email and chat, resolving most issues independently with timely, high-quality responses
• Own day-to-day CRM operations on HubSpot, including data accuracy, clean pipelines, and well-organized records
• Lead onboarding for new customers, from kickoff and product walkthroughs to making sure they reach early value
• Monitor account health and product usage, and proactively reach out to customers showing low adoption or churn signals
• Handle escalations end to end, working with the CSM to resolve them and keep stakeholders informed
• Build and maintain the knowledge base, and improve support workflows and templates as recurring issues emerge
• Work with Product and Engineering to relay customer feedback, log bugs with clear reproduction steps, and highlight recurring pain points




• Support the CSM in renewals and upsell conversations by sharing account insights and usage context
• Help onboard and guide new joiners and interns on support processes and tools What We're Looking For
• 1–3 years of experience in customer success, customer support, or account management, preferably in B2B SaaS
• Solid written and verbal communication; you explain things clearly, simply, and with empathy
• Hands-on experience with HubSpot or similar CRM and support tools
• Proven ability to manage multiple tickets and customers while meeting SLAs
• A customer-first mindset with high attention to detail
• Good problem-solving skills; you dig into root causes rather than only closing tickets
• Comfort handling upset or frustrated customers calmly and professionally
• Organized, reliable, and proactive; you take ownership without needing constant direction
• Bonus: experience conducting onboarding or product demos, working with sales-intelligence or data products, or building a knowledge base KPIs You'll Own
• First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels
• Resolution Time: Closing tickets efficiently without compromising on quality
• CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date
• CSAT: Delivering consistently positive experiences in every customer interaction
• Onboarding Completion & Early Adoption: Getting new customers activated and using the product within target timelines Why Join Zintlr
• Work closely with passionate leadership
• High-ownership culture where your contributions are visible and valued
• Competitive compensation with a flexible work setup
• Clear room to grow toward a Customer Success Manager role
• A team that rewards initiative, problem-solving, and a bias for action

📌 Customer Success (Bengaluru)
🏢 Zintlr
📍 Bengaluru