Aboutthe role The Delivery & Client Operations Manager owns client onboarding, project delivery and day-to-day operations. You will be the bridge between clients, the tech team and internal teams, making sure every deliverable is planned ahead, communicated on time and executed smoothly. Reports to the Director – Operations. 5–8 years of experience in delivery, project or client operations management. Roles and responsibilities Client onboarding and implementation Coordinate new client onboarding end to end, from kick-off to go-live and hypercare. Prepare implementation plans with timelines, owners and dependencies, and track them to completion. Create and maintain SOPs for onboarding, implementation and recurring operations. Agreements and documentation Draft client agreements and related documents. Walk clients through agreements and clarify terms with them. Review and validate agreements and documents received from clients before sign-off. Client relationship and support Be the day-to-day point of contact for clients. Touch base with clients regularly to understand issues, feedback and upcoming needs. JD – Delivery & Client Operations Manager Page 1 of 3 Own escalations and make sure issues are resolved within agreed timelines. Gather client requirements and convert them into clear BRDs or feature requests for the tech team. Project and delivery management Take part in sprint planning and contribute client and operations priorities. Stay updated daily on tasks, development progress, deployments and testing. Prepare ground-level implementation plans for new updates, releases and deployments, covering field teams, clients and timelines. Participate in end-to-end testing (functional, integration and on-ground) before every recent deployment. Coordinate UAT and release readiness, and confirm deliverables work as expected before they reach clients.



Plan rollouts and post-deployment monitoring, and drive quick resolution of any issues found. Track risks, dependencies and blockers, and escalate early. Internal coordination and communication Close communication gaps between tech, operations and other internal teams. Pass updates from the tech team to on-ground and support teams on time. Share upcoming deliverables in advance so execution plans are ready before rollout. Run regular internal syncs and keep everyone aligned on priorities. Day-to-day operations Manage daily operational activities and keep processes running smoothly. Coordinate with hardware vendors and technology partners on technical issues and fixes. Maintain operational trackers and share regular status reports with leadership. Must have skills 5–8 years in delivery, project or client operations management, preferably in B2B SaaS or IoT. Strong project management: planning, tracking, prioritisation and risk management. Hands-on with agile ways of working (sprints, backlog, UAT) and tools like Jira, ClickUp or Trello. JD – Delivery & Client Operations Manager Page 2 of 3 Experience drafting and reviewing client agreements, SOPs and process documents. Clear written and verbal communication with clients and internal teams. Technical understanding of software products, APIs and integrations; comfortable working with engineers. Good Excel / Google Sheets skills for trackers and reports. Fluent English and Hindi. Nice to have Experience in vending, kiosks, unattended retail or IoT fleet platforms. Exposure to international clients and overseas vendors. Familiarity with digital payments and hardware integrations. PMP, CSM or similar certification. Bachelor's in engineering or business; MBA a plus. Traits Takes ownership and closes loops without follow-up. Plans ahead instead of reacting. Calm and structured under pressure. Detail-oriented while keeping the bigger picture in view.

📌 Client Delivery Operations Manager/ CSM (Gurugram)
🏢 vendify®
📍 Gurugram