Company Name: CyberToss Pvt. Ltd. (www.cybertoss.com) Job

Location:
Serampore, Hooghly

Job Type
Full time | Onsite

Experience:
Minimum 6 Months Shift: Night Shift

Salary:
₹16,000 – ₹18,000 + ₹2,000 Night Shift Bonus + Project Incentives

Job Description
CyberToss Pvt. Ltd. is urgently hiring Customer Support Representatives to handle international client communications and provide customer support across multiple channels. The role involves communicating directly with international clients through live chats, emails, and phone calls. Candidates should be comfortable handling both voice and non-voice support processes, addressing customer queries, resolving issues, and ensuring a positive customer experience. CyberToss is an ITES company serving global clients with services including 24/7 customer support, e-commerce support, web research, data management, administrative support, web design and development, and digital marketing. Job

Responsibilities:
• Communicate with international clients through live chat, email, and phone calls.
• Handle customer queries and provide prompt, accurate, and professional responses.
• Take ownership of customer issues and ensure timely resolution.
• Troubleshoot customer concerns and coordinate with relevant internal teams.
• Escalate unresolved issues whenever necessary.




• Collect and document customer feedback.
• Maintain accurate records of customer interactions.
• Use help desk and CRM software to manage customer queries and support requests.
• Ensure a high standard of customer satisfaction across all communication channels. Educational qualification:
• Graduation in any discipline. Required skills and

qualifications:
• Good to excellent English communication skills (both written and verbal).
• Ability to communicate confidently with international clients over chat, email, and calls.
• Minimum 6 months of relevant work experience in customer support or a similar domain.
• International client-handling experience will be preferred.
• Basic technical knowledge and troubleshooting abilities.
• Ability to multitask and manage multiple customer queries.
• Strong attention to detail and problem-solving skills.
• Ability to meet deadlines and work in a fast-paced environment.
• A proactive and customer-oriented approach. Required parks and

benefits:
• Direct Employment
• 5 Working Days a Week
• On-Time Salary
• Performance-Based Incentives
• Night Shift Bonus
• Paid Sick Leave

How to apply
? Interested candidates can share their updated CV at [email protected] or contact us at (phone hidden).

📌 Customer Support Representative (Serampore)
🏢 Cybertoss
📍 Serampore