Operations Head – PMC & Concept Design Coordination (Retail / Commercial Fit-Outs) ?
Location:
Gurugram, Haryana | Head Office ? Type: Full-Time | Office-Based ?
Salary:
Negotiable ?? Openings: 1 ?
Experience:
7–12 Years ? Reports To: Bhaskar Arya (MD & CEO) ⚡ Immediate Joiners Preferred ■
About the Role
Sparrow Shopfits seeks an Operations Head to lead PMC and coordinate Concept Design (2D & 3D) for retail/commercial fit-outs. Own deployment, delivery, teams, clients and profitability. ■
Key Responsibilities
PMC Operations & Project Delivery
• Lead multi-site PMC from launch to closure.
• Ensure deployment, replacements and utilisation.
• Track milestones, quality, reporting and service delivery.
• Resolve risks, delays and critical escalations.
• Coordinate clients, vendors and site teams. Team Leadership & Resource Management
• Lead PMC Managers, engineers and Concept Design teams.
• Plan manpower and performance reviews.
• Partner with HR on hiring and training. Client Management & Operational Excellence
• Manage key clients, reviews and escalations.
• Drive client retention and repeat business.
• Implement SOPs, MIS and escalation systems.
• Support BD in project mobilisation. Concept Design (2D & 3D) Coordination
• Oversee briefs, schedules, layouts and client approvals.
• Review mood boards, 2D plans, 3D renders and presentations.
• Monitor design quality, revisions and brand alignment.
• Resolve design queries with designers, PMC and site teams.
Commercial & Performance Management
• Track profitability, budgets and utilisation.
• Coordinate billing, PO validity and extensions with Finance.
• Report weekly/monthly KPIs to management. ■ Eligibility & Requirements
• Bachelor's in Civil Engineering, Architecture, Construction Management or related field.
• 7–12 years in PMC, retail fit-outs, commercial interiors or project management.
• Multi-location retail/commercial fit-out experience (mandatory).
• Minimum 1-3 years in operations or team leadership roles.
• Strong PMC operations, deployment and delivery expertise (mandatory).
• Experience in client management, budgets, SOPs and MIS.
• Working knowledge of retail concept design, AutoCAD 2D, 3D renders and design approvals.
• Guide design teams, quality and timelines.
• Solid communication and decision-making skills.
• MBA/PMP certification is an added advantage. Shortlisted candidates may undergo an operational case study and leadership assessment. ■
How to Apply
Share CV, current/expected CTC and notice period: ?
[email protected] ?
[email protected] ?
[email protected] ?
[email protected] ? WhatsApp: +91 (phone hidden) ? Apply Online: https://lnkd.in/g9f8pn9s ? Posted by Prince Ranjan Singh #SparrowShopfits #Hiring #OperationsHead #PMC #ConceptDesign #RetailFitout #CommercialInteriors #2DDesign #3DDesign #GurugramJobs Prince Ranjan Singh Vikash Ranjan Vishal Kumar Satyendra Soni BHASKAR ARYA Sparrow Shopfits Sparroh PMC Neeru Singh
📌 Operations Head (Gurugram)
🏢 Sparrow Shopfits
📍 Gurugram