Role Purpose The primary responsibility of this role is to provide active support to a group of owned / managed hotels in maintaining hotels’ financials (P&L; and Balance Sheet) including General Ledger (GL) Accounting and Accounts Receivable (AR), along with maximize cash-flow opportunities through the effective credit control, cash collection and follow-up with customers and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts reconciliation and agreement of balances with customers. The job includes setting up of new customer accounts, credit reference check, revision of credit limits etc. Ensure that the integrity of all work and interactions with customers are completed with full accuracy and as per agreed SLA and procedures. Key Accountabilities
• Perform and maintain hotel’s Accounts Receivable with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to
- a) Effective & regular follow up with customers for outstanding receivables b) All aged (60+) items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
• Provide language support in translating the contents from language to English and vice-versa. Regular interaction with customers and business teams in local / English language. Attend and lead calls in local /English language with customers and business stakeholders.
• Setup of New Customer’s accounts, Credit Reference check and revision of Credit limits.



Reviewing payment remittance and daily cash application in system
• Perform and maintain GL Accounting and hotels’ financials (P&L;, Balance Sheet) incl Balance Sheet Reconciliations
• Regular interaction with hotels and business teams along with managing Credit Review Meetings
• Independently handling and resolving process related issues.
• Help / Support the TL/AM or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives, automation and drive efficiency to deliver the same on a timely basis
• Ensure all customer records are kept up to date, conversations and all processes maintenance are documented and filed as agreed.
• Regular interaction with various teams across functions
• Provide full support in addressing all audit queries on time-to-time basis.
• Prepare and compile various reports as required for special studies and projects. Key Skills & Experiences Education and

Experience:
• Degree/Diploma in Language along with Bachelor’s (B.
Com) degree or Masters degree in Finance or accounting Preferred , 2+ years of work-related experience. Proficiency in language (Reading, Writing and Speaking) Technical Skills and Knowledge
• Good knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS Office, ERP exposure Other Skills
• Communication – Possess positive communication skills.
• Flexibility – Flexible to work in multiple shifts
• Ability to work in cross functional teams Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Sr Analyst Language BSC (Gurugram)
🏢 IHG Hotels & Resorts
📍 Gurugram