Role: ServiceNow Administrator/Developer

Experience:
8+ years Platform: ServiceNow Key Modules:Customer Service Management (CSM),Strategic Portfolio Management (SPM), Configuration Management Database (CMDB) Role Overview We are seeking a ServiceNow Administrator/Developer to administer the platform and develop solutions across CSM, SPM and CMDB. The ideal candidate will have at least 8 years of hands-on ServiceNow experience, strong platform administration and development skills, strong JavaScript and scripting capabilities, and practical experience with all three areas. The role combines platformadministration with hands-ondevelopment and requires close collaboration with business and technical teams to deliver secure, scalable, and maintainable ServiceNow solutions.

Key Responsibilities
• Administer, configure, maintain, and enhance the ServiceNow platform.
• Develop and customize ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
• Configure, enhance, and supportCustomer Service Management (CSM), Strategic PortfolioManagement (SPM), and Configuration Management Database (CMDB).
• Design and implement workflows and automation to improvebusiness processes and user experience.
• Develop and maintain integrations with enterprise and third-party systemsusing APIs.
• Manage platform security, including users,groups, roles, ACLs, and accesscontrols.
• Support platformupgrades, releases, patches,clones, testing, and maintenance activities.
• Monitor platform health and performance, troubleshoot complex issues, and perform root cause analysis.




• Develop and maintain ServiceNow Workspaces and portalsas required.
• ApplyServiceNow development, security, and platform governance best practices.
• Maintain technicaldocumentation for configurations, integrations, customizations, and support procedures.
• Collaborate with Product Ownersand stakeholders to translate businessrequirements into effective technical solutions. CSM, SPM and CMDB Responsibilities
• Configure and support CSM capabilities, including case management, assignment, routing, SLAs, entitlements, notifications, and customer experiences.
• Configure and support SPM capabilities relatedto demand, project,portfolio, resource, and investment management.
• Configure, maintain, and supportCMDB capabilities.
• Develop workflows, reports, dashboards, and automated processes to support CSM, SPM and CMDB requirements.
• Identify opportunities to improveand automate businessprocesses using ServiceNow capabilities. AgileDelivery
• Workeffectively within an Agile/Scrum environment.
• Participate in sprint planning, backlog refinement, daily stand-ups, sprintreviews, and retrospectives.
• Collaborate with Product Owners to refineuser stories, requirements, and acceptance criteria.




• Provide technicalestimates and identifydependencies and risks.
• Deliver enhancements iteratively while maintaining platformstability and quality. Required Qualifications
• At least 8 years of hands-on ServiceNow experience, including administration, configuration, and development.
• Strong hands-onexperience with ServiceNow CSM and SPM, plus practical experience with CMDB.
• Strong JavaScript and ServiceNow scriptingskills.
• Experience with Business Rules,Client Scripts, ScriptIncludes, Flow Designer,UI Policies, and UI Actions.
• Knowledge of APIs and web services, with the abilityto apply that knowledge to developing and maintaining integrations with enterprise and third-party systems.
• Strong understanding of ServiceNow security, includingroles, ACLs, and access controls.
• Experience with platform upgrades,releases, testing, troubleshooting, and performance optimization.
• Experience working in an Agile/Scrum environment.
• Solid analytical, problem-solving, communication, and collaboration skills.
• Bachelor's degree in ComputerScience, Information Technology, Software Engineering, or a relatedfield, or equivalent professional experience. Preferred Qualifications and Additional Assets
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer(CAD).
• ServiceNow certifications related to CSM, SPM and/orCMDB.
• Knowledge of ITIL practices.
• Knowledge of ServiceNow Automated Test Framework (ATF) is considered an additional asset.

📌 ServiceNow Administrator/Developer (Hyderabad)
🏢 Akkodis
📍 Hyderabad