? WE’RE HIRING: Customer Success Engineer (CSE) – SASE & Prisma Access [Remote] We are looking for an experienced Customer Success Engineer (CSE) specializing in SASE and Prisma Access to drive customer adoption, optimize enterprise network security solutions, and improve overall network performance, reliability, and operational efficiency. ? Contract Duration: 12 months (extendable) ? Work Arrangement: Remote / Work From Home ?

Working Hours
6:30 AM – 3:30 PM IST ? Nationality &

Location:
Open to all nationalities across APAC (Asia-Pacific) ⚡ Availability: Immediate joiners preferred ?️ Qualifications & Technical Skills
• 8+ years of experience in Customer Success Engineering, Technical Account Management, Enterprise Networking, or Network Security.
• Hands-on experience designing, deploying, managing, and optimizing enterprise network infrastructure.
• Advanced expertise in SASE technologies, including SD-WAN, ZTNA, SWG, FWaaS, CASB, and DLP.
• Hands-on experience with Prisma Access or equivalent SASE security platforms.
• Strong knowledge of BGP, TCP/IP, SSL/IPsec VPNs, and PKI.
• Advanced network troubleshooting skills using Wireshark and tcpdump.
• Strong understanding of security lifecycles, threat prevention, sandboxing, and NOC/SOC operations.
• Proficiency in SQL, data analytics, and visualization tools such as Tableau, Looker, or Snowflake.
• Experience with Salesforce, Gainsight, and AI-driven workflow automation.
• Proven ability to drive customer adoption, retention, and expansion through technical optimization.
• Strong analytical, problem-solving, and customer-facing skills, including conducting technical workshops and health checks.
• Excellent communication and stakeholder management skills, with the ability to engage technical teams and C-level executives.
• Proven ability to collaborate across Customer Success, Engineering, Product, and Account Management teams.
• Preferred Certifications: SSE, PCNSE, CCNP,



CCSP, or CISSP. ?

Key Responsibilities
• Execute technical configurations, deployment activities, and optimization initiatives to accelerate customer time-to-value and maximize product adoption.
• Lead deployment sprints, technical workshops, and architecture reviews tailored to customer requirements and business priorities.
• Ensure post-implementation continuity by maintaining as-built documentation and providing ongoing technical guidance.
• Design and optimize customer success systems, dashboards, and automated workflows using Salesforce, Gainsight, SQL, and other relevant tools.
• Develop standardized playbooks for customer onboarding, migration, product adoption, and account expansion.
• Define and monitor key performance indicators (KPIs), including Net Retention Rate (NRR), Time-to-Value (TTV), and Product Adoption Scores.
• Analyze customer data and health scores to identify adoption gaps, potential churn risks, and opportunities for improvement.
• Act as a trusted technical advisor, translating complex SASE and Prisma Access capabilities into measurable business value for customer stakeholders.
• Collaborate with Account Teams, Engineering, Technical Assistance Center (TAC), and Product teams to resolve complex technical issues and drive customer outcomes.
• Lead technical discussions during Quarterly Business Reviews (QBRs) and recommend strategies to improve customer adoption and retention.
• Identify opportunities for product expansion by educating customers on current features, product releases, and innovative use cases.
• Conduct technical health checks, security policy assessments, vulnerability reviews, and configuration optimization to strengthen customer security posture.
• Initiate risk mitigation engagements for customers with declining account health and coordinate appropriate remediation actions.
• Leverage AI and automation to streamline operational processes, reduce repetitive tasks, and improve customer success scalability.

📌 Customer Success Engineer (India)
🏢 Getrosoft
📍 India