Job Description
Job Title: M365 Support Engineer (L1/L2)

Experience:
2 to 5 Years

Location:
5 days onsite in Pune, India Shift: Rotational 24x7 Department: Technical Support Certifications: MS-102, Modern Desktop Administrator

Salary:
We would love to hear from you

Job Type
Full-Time Insurance: Yes We are seeking a passionate and skilled M365 L1/L2 Support Engineer to join our team. As a Level Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients' environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence. Your Responsibilities,
• Manage Exchange Online: mailboxes, distribution lists, shared mailboxes, mail flow rules, and connectors.
• Administer SharePoint Online: site collections, hub sites, permissions, and storage quotas.
• Configure and manage Microsoft Teams: policies, channels, meeting/calling settings, and voice integration.
• Manage OneDrive for Business: storage, sharing policies, and retention settings.
• Administer Azure AD / Microsoft Entra ID: users, groups, roles, and conditional access policies.
• Configure and enforce Multi-Factor Authentication (MFA) and modern authentication standards.
• Monitor Microsoft 365 service health, respond to incidents, and coordinate outage communications.
• Manage license assignments and optimize license utilization and cost across the tenant.
• Configure and maintain Data Loss Prevention (DLP), retention labels/policies, and eDiscovery.
• Implement and manage security controls using Microsoft Defender for Office 365 and Purview.




• Manage mobile device and application policies for Microsoft 365 apps via Intune.
• Automate administrative tasks using PowerShell, Exchange Online Management, and Microsoft Graph API.
• Plan and support migrations (mailbox, SharePoint, OneDrive) into and within Microsoft 365.
• Support governance of Power Platform components (Power Automate, Power Apps) where applicable.
• Provide L2 support for Microsoft 365-related incidents and service requests.
• Collaborate with security and compliance teams to enforce governance and audit requirements.
• Maintain up-to-date documentation and runbooks for Microsoft 365 administration.
• Track the Microsoft 365 roadmap and communicate upcoming changes and their impact to stakeholders.
• Escalate complex issues to Microsoft support or L3 teams when necessary. Qualification,
• Microsoft Certified: Microsoft 365 Certified – Administrator Expert (MS-102).
• Microsoft Certified: Microsoft 365 Certified – Up-to-date Desktop Administrator Associate (preferred).
• 2
- 5 years of relevant experience administering Microsoft 365 environments. Skills Required,
• Strong understanding of the Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive).
• Hands-on experience with Azure AD / Microsoft Entra ID and identity management.
• Working knowledge of security, compliance, and governance features within Microsoft 365.
• Experience with PowerShell scripting and the Microsoft Graph API.
• Familiarity with Intune and mobile device/application management.
• Strong problem-solving and analytical skills with the ability to handle escalations efficiently.
• Excellent communication and stakeholder management skills.

📌 Support Engineer (Pune)
🏢 AlifCloud IT Consulting
📍 Pune