Key Account Manager Superfone | Bengaluru, Karnataka, India | Full time, on-site

Experience:
0–2 years About Superfone Superfone builds business communication software for small and medium businesses. Its product portfolio includes Business Phone Number, All-in-One CRM, Sales Connect, AI Sales Agent, AI Receptionist, and Voice Platform APIs. The platform brings calling and customer workflows together, with WhatsApp business communication among its product areas.

About the role
Own ongoing relationships and commercial health for assigned customers. Balance adoption, retention, renewals, and relevant expansion with clear accountability for customer commitments. You will be assessed on the quality of your work, relevant skills, and ability to learn.

Key responsibilities
• Build account plans that document stakeholders, objectives, usage, risks, and next actions.
• Conduct customer reviews to understand outcomes and remove adoption barriers.
• Coordinate escalations and keep customers informed until the issue is resolved.
• Prepare renewal conversations early with a clear view of customer value and risks.
• Identify suitable expansion opportunities based on verified customer needs.




• Maintain accurate account health, renewal forecasts, and commercial records. Required qualifications and skills Relevant account management or customer success experience, stakeholder communication, escalation ownership, and evidence of managing retention or account outcomes. Bring a concrete example of your contribution and be ready to explain what you learned. Preferred qualifications B2B SaaS portfolios, SMB customers, renewals, upselling, or communication products. These are helpful, rather than a substitute for demonstrated ability. What success looks like Retention and renewal outcomes, adoption, expansion quality, and reliable ownership of customer actions. Specific targets and priorities will be agreed for the role. Why this opportunity Build durable customer relationships while taking responsibility for measurable account outcomes.

How to apply
Apply through this LinkedIn listing with your resume and one relevant example. If you are open to consideration for another suitable role, let us know; we will discuss any alternative process with you before advancing it.

📌 Key Account Manager (Bengaluru)
🏢 Superfone
📍 Bengaluru