We are looking for a CRM Executive with 2–3 years of relevant experience to join our team. The ideal candidate should be capable of managing customer interactions across multiple channels and maintaining accurate records through our ERP system. Designation: CRM Executive/ Asst. Manager
Location:
Salt Lake Sector V, Kolkata
Key Responsibilities
• Handle email queries and process them accordingly as per given procedures, SOPs, guidelines and policies
• Handle customer communications on email, phone and whatsapp as required
• Work on the ERP for the sales flow for all updates and documents as required
• Follow up for quote and payments from customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Coordinate with team and management to provide required resolutions to customers
• Take the extra mile to engage customers
• Handle data entry jobs
• Handle any operational jobs as and when required. Skills Required:
• 2–3 years of experience in a CRM or customer support & service role
• Proficiency in handling CRM tools and ERP systems (preferred)
• Minimum Qualification: Graduate in any stream
• Candidate must be residing in Kolkata.