Role Overview We are looking for a Centre Manager – Customer Success Operations to manage the day-to-day operations of Zell Education's centre while ensuring a seamless student experience throughout their learning journey. The role will combine centre operations, customer success, administration, student coordination, MIS reporting, and cross-functional execution to ensure smooth and effective centre functioning.

Key Responsibilities
* Manage end-to-end centre operations and ensure the smooth functioning of the office and student centre.
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* Own the student experience by coordinating student queries, issue resolution, follow-ups, and operational support.
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* Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.
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* Maintain student data, centre MIS, trackers, attendance records, reports,



and operational dashboards with accuracy.
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* Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.
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* Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.
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* Monitor student feedback and identify opportunities to improve customer satisfaction and centre experience.
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* Manage centre events, workshops, meetings, and other student engagement activities.
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* Supervise support staff and ensure high standards of service and operational excellence.
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* Share regular MIS and operational reports with leadership and ensure timely execution of key action items.

📌 Edtech Centre Manager (Mumbai)
🏢 Zell Education
📍 Mumbai