About the Role
We are seeking a dedicated and professional Customer Relationship Officer / Executive (CRO/CRE) to join our growing multi-state society. This role is pivotal in maintaining strong relationships with our members, driving business growth, and ensuring high-quality service delivery across our Palakkad and Vadakkenchery branches. The ideal candidate will act as the primary point of contact for our members, managing inquiries, facilitating financial transactions, and promoting our various society schemes.

Key Responsibilities
• Serve as the primary point of contact for existing and prospective members at the Palakkad and Vadakkenchery branches.
• Actively promote and explain the society’s financial products, savings schemes, and loan offerings to potential members.
• Assist members with account opening, documentation, and routine banking or society-related transactions.
• Maintain accurate records of member interactions, transactions, and feedback in the internal database.
• Address member grievances promptly and professionally to ensure high levels of customer satisfaction.
• Conduct field visits as required to build community presence and expand the member base.
• Ensure compliance with all internal policies, regulatory guidelines, and operational procedures.




• Collaborate with branch management to achieve monthly and quarterly growth targets. Requirements (Must-Have Skills)
• Strong interpersonal and communication skills in Malayalam and English.
• Proficiency in basic computer operations, including MS Office (Word, Excel).
• Ability to handle cash and maintain financial documentation accurately.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a branch-based, customer-facing environment.
• Professional demeanor and a commitment to ethical service.
• Willingness to travel between Palakkad and Vadakkenchery branches as needed. Preferred Skills (Nice-to-Have)
• Prior experience in banking, microfinance, or cooperative society operations.
• Knowledge of local financial markets and member demographics in the Palakkad region.
• Experience in sales, business development, or customer relationship management.
• Familiarity with core banking software or society management systems. Advantages & Perks
• Competitive monthly salary ranging from 13,000 to 15,000.
• Opportunity to work with a rapidly expanding multi-state organization.
• Professional development and training in financial services.
• Collaborative and supportive team environment.

📌 Customer Relationship Officer (Bengaluru)
🏢 Knowledge Artisans Private
📍 Bengaluru