• Primary responder for logging issues
• Responsible to provide the first response to all emails received
• Collect all data for TD reporting by running all scripts as set by SOP
• Report 24*7 as per the roster and adhere to SOP for shift handover and activities
• Coordinate and organize any indent calls and meetings and ensure the same is communicated to all stakeholders
• Enable merchant integration support for new merchants.
• Enabling new use cases for existing merchants.
• Coordination with existing and recent merchants for integration specific requirements.
• Retrieve and analyse system logs to identify potential issues.
• Escalate unresolved issues to the L2 team with detailed information.
• Monitor the Application and ensuring timely identification of anomalies
📌 ASE I (Mumbai)
🏢 Olive Crypto Systems
📍 Mumbai
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