About The Opportunity Role: Holiday Sales Level: Assistant Manager Reporting To: Associate Director
- Holiday Sales

Location:
Gurugram About The Function With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe. As a leading name in the leisure travel space, MMT Holidays serves over 5 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a solid focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers. Complementing this is our Holiday Experts (HE) business, a pan-India network of 2000+ trained experts who work closely with customers to craft personalized itineraries and ensure end-to-end support. This unique blend of digital convenience and human expertise allows us to deliver holidays that are not only well-planned but also deeply personal and memorable. Together, the Holidays team and Holiday Experts ecosystem form the backbone of MakeMyTrip’s leisure travel business, committed to redefining the way Indians explore the world.

About The Role
The role will be responsible for driving business analytics, sales excellence, and key strategic initiatives for the Holiday Experts business. The role will involve identifying growth opportunities through data-driven insights, strengthening sales performance, and improving business processes. Understanding of Go-to-Market (GTM) principles, sales funnels, and customer traffic analysis will be beneficial in identifying business opportunities and driving performance improvements. The individual will work closely with Cluster Leads and cross-functional stakeholders to improve key business KPIs and enable sustainable growth.

Key Responsibilities
CRM Integration and Adoption
• Act as the Single Point of Contact for the integration and implementation of the new CRM across the Holiday Experts network.




• Identify and define relevant business use cases to improve lead management, customer engagement, and sales productivity.
• Drive CRM adoption across teams and establish mechanisms to track usage and effectiveness.
• Leverage CRM capabilities to strengthen customer retention and generate higher repeat business . Sales Excellence and Performance Management
• Drive sales performance across clusters in collaboration with Cluster Leads
• Track sales targets, funnel conversion, productivity, customer traffic, and other key business indicators.
• Identify performance gaps and recommend actionable interventions to improve business outcomes.
• Create structured reviews and performance dashboards to enable timely and data-driven decision-making. New Business Initiative Implementation
• Lead the implementation of flight-booking sales for customers purchasing land-only holiday packages. .
• Define the operating model, process requirements, and performance metrics for the initiative.
• Coordinate with relevant teams to ensure smooth execution and adoption across the Holiday Experts network. Partnership Business Management
• Drive the fulfilment of holiday package requirements received through business partnerships.
• Coordinate with internal stakeholders to ensure timely, accurate, and high-quality delivery.
• Track performance, service levels, and customer experience across partnership-led transactions.
• Identify opportunities to improve the scale, efficiency, of the partnership business. Business Analytics and Process Improvement
• Analyze business data to identify trends, growth opportunities, and areas requiring intervention.




• Break down complex business problems, identify root causes, and develop practical, data-backed recommendations.
• Identify process gaps and implement improvements to enhance operational efficiency and customer experience.
• Prepare business reports, performance updates, and presentations for senior stakeholders. Cross-Functional Stakeholder Management
• W or k closely with Product, Technology, Operations, Supply, Finance, Marketing, and other cross-function al teams
• Coordinate with functional SPOCs to ensure timely execution of business initiatives.
• Track dependencies, resolve bottlenecks, and drive action items to closure. Qualifications And Experience
• Postgraduate degree from a reputed institute.
• 4 to 7 years of experience in business analytics, sales excellence, business planning, key account management, strategic initiatives, or related areas.
• Strong data analytics capabilities, with proficiency in MS Excel and the ability to translate data into actionable business insights.
• Experience in managing key accounts, cross-functional projects, and multiple business initiatives simultaneously.
• Working knowledge of e-commerce, sales funnels, customer traffic analysis, and GTM principles.
• Exposure to international markets, travel, or hospitality industry would be an advantage.
• Strong proficiency in MS PowerPoint. Key Success Factors for the Role
• Strong analytical, problem-solving, and data interpretation skills.
• Ability to translate complex data and business insights into clear narratives and actionable recommendations.
• Strong execution orientation, with the ability to take initiatives from planning through implementation.
• Excellent communication, influencing, and stakeholder management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• High ownership, attention to detail, and commitment to delivering results.

📌 Assistant Manager (Gurugram)
🏢 MakeMyTrip
📍 Gurugram