Company Description Paytm is India’s leading AI-first payments and financial distribution platform serving consumers, merchants, and enterprises. The company offers a wide range of digital payment solutions, financial services, and commerce products designed to simplify everyday transactions. By leveraging advanced technology and data-driven insights, Paytm focuses on secure, seamless, and inclusive financial experiences. Team members at Paytm work in a dynamic environment that encourages innovation, ownership, and customer-centric thinking. Role Description This is a full-time, on-site Team Leader role based in the Greater Ahmedabad Area. The Team Leader will oversee a frontline operations or sales team, ensuring daily targets are met and service quality standards are maintained. Responsibilities include planning and assigning work, monitoring performance, providing coaching and feedback, and resolving escalated issues from team members or customers. The role involves tracking key metrics, preparing regular reports, and collaborating with cross-functional stakeholders to improve processes and outcomes. The Team Leader will also support hiring, onboarding, and continuous development of team members while fostering a positive, inclusive work culture aligned with Paytm’s values.



Qualifications
• Demonstrated experience leading teams in operations, customer service, or field sales, preferably in fintech, financial services, or technology-enabled businesses.
• Strong people management capabilities, including performance monitoring, coaching, conflict resolution, and engaging diverse team members.
• Ability to work with data and metrics to drive decisions, analyze team performance, and implement process improvements.
• Excellent communication and interpersonal skills, with the ability to handle escalations and collaborate effectively with internal and external stakeholders.
• Comfort with technology, digital tools, and mobile applications; familiarity with digital payments or financial products is an advantage.
• Proven organizational and time-management skills, with the ability to prioritize tasks in a fast-paced, target-driven environment.
• Bachelor’s degree in business, management, commerce, or a related field; relevant experience can substitute where appropriate.
• Commitment to ethical practices, inclusive leadership, and delivering a superior customer experience.

📌 Team Leader (Ahmedabad)
🏢 Paytm
📍 Ahmedabad