Job Description

Key Responsibilities
A. Business Strategy & P&L; Management
• Own and deliver the annual business plan, revenue, EBITDA, cash flow, and return-on-capital targets for the FTWZ business.
• Develop and execute short-, medium-, and long-term business strategies aligned with the organisation's overall logistics and supply chain objectives.
• Drive sustainable revenue growth through new customer acquisition, expansion of existing accounts, and development of recent service offerings in conjunction with CCO Logistics.
• Improve profitability through pricing optimisation, productivity improvement, cost management, and effective resource allocation.
• Maximise warehouse occupancy, revenue per square foot, throughput, and asset productivity.
• Identify opportunities for capacity enhancement, infrastructure development, and strategic partnerships.
• Lead annual budgeting, forecasting, performance reviews, and capital investment proposals. B. Commercial Growth & Business Development
• Develop and execute a robust commercial strategy to position the FTWZ as a preferred international trade and distribution hub in conjunction with CCO Logistics.
• Build a strong sales pipeline targeting multinational corporations, global traders, importers, exporters, manufacturers, and logistics service providers in conjunction with CCO Logistics.
• Drive customer acquisition across sectors including electronics, automotive, engineering, chemicals, pharmaceuticals, consumer goods, and industrial products in conjunction with CCO Logistics.
• Develop differentiated customer solutions leveraging FTWZ benefits such as customs duty deferment, inventory positioning, re-export facilitation, and permitted value-added services.
• Strengthen relationships with global freight forwarders, shipping lines, customs brokers, 3PL providers, and trade intermediaries in conjunction with CCO Logistics.
• Collaborate with internal business verticals to develop integrated multimodal logistics and end-to-end supply chain solutions in conjunction with CCO Logistics.
• Establish strong commercial governance covering pricing discipline, contract profitability, customer retention, and receivables management. C. FTWZ Operations & Service Excellence
• Provide overall leadership for FTWZ warehousing, cargo handling, inventory management, and customer fulfilment operations.
• Ensure operational excellence across inbound handling, storage, inventory control, outbound dispatch, re-export, and permitted value-added activities.
• Drive warehouse productivity, space optimisation, equipment utilisation, and cost efficiency.
• Establish and monitor operational KPIs covering turnaround time, inventory accuracy, throughput, service levels, safety, and customer satisfaction.
• Champion technology adoption, including WMS, ERP integration, automation,



digital customer interfaces, and real-time inventory visibility.
• Ensure robust operational controls, standard operating procedures, business continuity planning, and risk management.
• Lead continuous improvement initiatives using Lean, Six Sigma, and other operational excellence methodologies.
• Maintain high standards of workplace safety, security, environmental management, and infrastructure maintenance. D. Regulatory Compliance & Trade Facilitation
• Ensure full compliance with applicable SEZ legislation, FTWZ regulations, customs requirements, and other statutory obligations.
• Oversee regulatory governance relating to bonded inventory, authorised operations, customs documentation, duty treatment, and movement of goods.
• Ensure accurate inventory reconciliation, statutory reporting, audit readiness, and maintenance of prescribed records.
• Maintain effective working relationships with the Development Commissioner, Specified Officer, Customs authorities, and other relevant regulatory bodies.
• Ensure that FTWZ activities, customer transactions, and value-added services are undertaken within applicable regulatory approvals.
• Identify regulatory developments and translate them into compliant commercial opportunities and operational improvements.
• Strengthen internal controls to minimise compliance exposure, financial leakage, and operational risks. E. Customer Relationship Management
• Build and maintain senior-level relationships with key customers and strategic accounts along with CCO Logistics.
• Ensure high customer satisfaction through reliable service delivery, responsiveness, transparency, and proactive issue resolution.
• Develop customer-specific supply chain solutions that improve inventory efficiency, distribution flexibility, and overall landed-cost competitiveness in conjunction with CCO Logistics.
• Lead structured key account reviews and customer profitability assessments.
• Drive contract renewals, customer retention, wallet-share expansion, and long-term strategic relationships in conjunction with CCO Logistics. F. Infrastructure, Capacity & Asset Management
• Optimise utilisation of existing FTWZ infrastructure and warehouse capacity.
• Evaluate investments in warehousing facilities, material-handling equipment, automation, and supporting infrastructure.
• Lead business cases for expansion projects based on market demand, financial viability, and strategic alignment.




• Ensure effective facility management, maintenance planning, and infrastructure reliability.
• Drive disciplined capital expenditure management and asset lifecycle optimisation. G. Leadership & Organisation Development
• Build, lead, and develop a high-performing, commercially driven, customer-focused FTWZ organisation.
• Establish clear accountability across commercial, operations, finance, customer service, and compliance functions.
• Develop leadership capabilities, succession plans, and critical talent pipelines.
• Foster a culture of ownership, collaboration, innovation, safety, integrity, and continuous improvement.
• Ensure effective coordination with corporate and shared-service functions, including Finance, HR, Legal, IT, Procurement, and HSE.
• QUALIFICATIONS, EXPERIENCE AND SKILLS Candidate Profile Educational Qualifications
• Bachelor's degree in Engineering, Supply Chain Management, Logistics, International Trade, or Business Administration.
• MBA or postgraduate qualification in Business Management, Supply Chain, or International Business preferred. Professional Experience
• 10–15+ years of relevant experience in logistics, supply chain management, contract logistics, international trade, warehousing, or economic zones.
• Minimum 5–7 years in a senior leadership role with substantial commercial, operational, and financial accountability.
• Demonstrated experience managing large-scale logistics operations or asset-intensive businesses.
• Proven track record of driving revenue growth, profitability, customer acquisition, and business transformation.
• Strong exposure to FTWZ, SEZ, customs-bonded warehousing, international distribution, or EXIM logistics is highly desirable.
• Experience managing complex stakeholder ecosystems, including multinational customers, regulators, and strategic business partners. Critical Competencies Business & Commercial Acumen
• Strong P&L; orientation and financial discipline.
• Strategic thinking with an entrepreneurial mindset.
• Commercial understanding and key account management.
• Market development and solution-based selling. Operational & Domain Expertise
• Deep understanding of warehousing and integrated logistics operations.
• Knowledge of FTWZ/SEZ frameworks, customs processes, and international trade.
• Asset optimisation and operational excellence.
• Digital transformation and technology-enabled logistics. Leadership Capabilities
• Ability to lead cross-functional teams and manage diverse stakeholders.
• Strong execution orientation and results accountability.
• Customer-centric decision-making.
• Change leadership and organisation-building capability.
• High standards of governance, ethics, and compliance.

📌 Deputy General Manager (Ernakulam)
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