• Liaise with Location-in-charge & Team leads to determine training needs and schedule training sessions
• Train New hires end to end and evaluate their abilities to handle the task independently
• Design effective training programs to meet icare and Apple goals
• Prepare training content and assessment question banks fortnightly
• Check process & compliance deviations and identify areas of improvement to train.
• On-job training to front desk executives on selling accessories
• Training on recent knowledge base articles, technical training, repairing, CRM
• Plan redundancy and train employees on cross functional skills
• Should be willing to deliver training remotely and classroom Requirements
• Proven experience as trainer for at least 3 years
• Deep knowledge of Apple devices troubleshooting is a must
• Knowledge of terminal troubleshooting is a plus
📌 Technical Trainer (Bengaluru)
🏢 Ample Group
📍 Bengaluru
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