Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description
You will be accountable for:
· Assisting to maintain and adhere to company policies, processes and procedures in relation to the CMDB, In line with standards and industry best practice
· Assisting Configuration Manager to implement the CI life cycle strategy; liaise with Supplier Management, IT Request and other internal IT teams in day-to-day activities.
· Providing KPI/Metric information and standardized reporting on a regular basis, as well as ad hoc in line with business requirements
· Keep updated and work with continuous improvements of the existing documentations
· Work with Discovery Analyst to ensure the discovery of CIs
· Ensuring completeness of the CMDB and that the content contained is accurate and up to date
· Prepare and complete periodic audits for hardware and software management against data held in the CMDB
· Assist Configuration Manager to deliver against IT Asset Management (ITAM) project deliverables, working with the relevant IT teams and suppliers where required to provide/collect data and co-ordinate activities
· Assess situations, issues and opportunities and escalate when appropriate
· Promote Configuration Management good practice throughout the business
· Promote training sessions and workshops for IT Teams and Business Units Technical & People

Skills:
· 2 years or more ITSM tool experience, preferably Service Now
· Strong Excel (Agile Tables, Procv,



Macros) & analytical skills is must.
· Knowledge on Business Intelligence tools like Tableau or Power BI will be a differential
· Ability to confidently engage with all levels of the organization to produce desired results.
· Can deliver to deadlines with accuracy and high standard of work
· Good analytical skills and attention to detail to identify discrepancies and drive the same to closure
· Experienced with analyzing and presenting accurate data to management that will be used to make key business decisions
· Understanding of/experience in Service Management processes and ITIL, especially IT Asset Management Lifecycle processes (including hardware and software).
· Knowledge of/experience in the technologies that support Configuration Management (CMDBs, auto-discovery, SAM tools)
· Solid experience with other ITIL processes besides Configuration Management like Incident, Problem and Change Management Qualifications Qualifications
•
· Educated to degree level or can demonstrate equivalent experience
· ITIL v4 Foundations Certificated Additional Information Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers
- Creating a better tomorrow together Find out what its like to work for Experian by clicking here
• Employee Status: Regular
• Role Type: Hybrid
• Department: Technology
• Schedule: Full Time

📌 Servicenow Configuration Analyst (Hyderabad)
🏢 Experian
📍 Hyderabad