• Review and process basic customer transactions
• Investigate and resolve data or account discrepancies
• Input, edit and maintain customer account information
• Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request
• Serve as a liaison between company client, end customers and various other stakeholders
• Demonstrate positive interpersonal and customer relationship skills
• Document all activities and actions required to successfully resolve customer issues
• Always provide efficient and courteous service to customers
• Apply in-depth knowledge of systems and operations in support of assigned customer group
• Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy and confidentiality
📌 Customer Care Senior Associate (Gurugram)
🏢 NTT DATA Services
📍 Gurugram
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