Responsibilities & Key Deliverables
• Customer complaint management and field issue resolution
• Lead hydraulic warranty reduction and reliability improvement projects
• Own CVLs, FTRs and major hydraulic escalations
• Drive structured 7-Step / 8D problem solving
• Coordinate with Product Development, Manufacturing, SQI and Customer Care teams
• Support DFMEA, ORC and recent product quality reviews
• Key performance indicators include:
• Hydraulic RPH
• Warranty Cost per Tractor (CPT)
• CVL Closure Lead Time
• Repeat Complaint Reduction
• Warranty Savings Delivered
• Project Implementation Adherence Preferred Industries Auto / Auto Equipment Automobile Auto Components Automotive Industry Auto ancilliary IT Education Qualification
• B.
E./B.
Tech Mechanical or Agricultural Engineering General Experience Min 8
- 10 years of hands on experience in Mechanical and Electrical Proprietary Components Supplier Quality Customer Quality Assurance / Field Quality Critical Experience 8-12 years in Tractor/Farm Equipment Quality, Warranty, Reliability or Hydraulics System Generated Core Skills 7 QC Tools Analytical Thinking Communication Skills Presentation Skills Component Design Auditing Hydraulics Continuous Improvement Quality Assurance (QA) Project Management Project Implementation Progress Monitoring Quality Improvement Process Management Mechanical Inspection Field Failure Analysis Electronics Manufacturing Six Sigma System Generated Secondary Skills