About the Role
We are looking for a proactive and relationship-driven Account Manager to own a portfolio of small business merchants. The role is focused on nurturing existing client relationships, driving revenue growth through up-sell and cross-sell, resolving merchant issues to prevent transaction disputes, and contributing to market penetration and brand visibility within the payments ecosystem.

What You'll Do
• Maintain a positive relationship with Small Businesses.
• Up-sell and cross-sell other payment solutions to existing clients.
• Maintain relationships by fulfilling clients' requirements.
• Understand gaps and resolve merchant issues to avoid transaction disputes while maintaining transaction growth.
• Execute retention plans for churn merchants on a monthly basis.
• Generate new leads for market penetration in transactions and Gross Monetary Value (GMV); track and analyse root causes for transaction drops and drive resolution.
• Maintain brand visibility across the payments market.
• Update merchants on application status,



handle daily reports and other status updates, gather market feedback, and analyse competition. What We're Looking For
• Minimum of 4+ years Prior experience in account management, sales or relationship management, preferably in payments, fintech, or financial services.
• Strong communication and interpersonal skills to build and sustain client trust.
• Ability to identify up-sell/cross-sell opportunities and translate them into revenue growth.
• Analytical mindset to diagnose transaction drops, disputes, and churn, and drive root-cause resolution.
• Comfort working with reports and data to track merchant performance and market trends.
• Self-driven with strong ownership of client outcomes and target delivery. Key Skills
• Relationship & Account Management
• Up-selling & Cross-selling
• Issue Resolution & Dispute Management
• Competitive & Market Analysis

📌 Assistant Manager – (Bengaluru)
🏢 Cashfree
📍 Bengaluru