Core Responsibilities
• This is primarily a support-focused Sales Compensation role.
• The person will be responsible for answering sales representatives' questions regarding their commissions and bonus payments.
• Most inquiries will involve payment discrepancies, missing commissions, incorrect quota attribution, or payout-related concerns.
• The role requires conducting Tier 1 investigations and research to identify and resolve issues.
• Some basic commission calculations will be required, but this is not a highly analytical or modeling-focused position. Ideal Candidate Profile
• Approachable, responsive, and comfortable working directly with sales teams.
• Solid customer-service mindset with the ability to explain commission-related matters clearly.
• Detail-oriented and capable of troubleshooting payment issues.
• Experience supporting sellers and handling compensation inquiries is highly valued. Systems & Tools
• Daily work is conducted primarily through Salesforce CRM and Slack.
• Experience with Salesforce is preferred but not mandatory.
• Experience with Sales Compensation/ICM platforms such as below which would be ideal, but is not a strict requirement:
• Xactly
• Varicent
• Spiff
• CaptivateIQ