Company: Nuovosoft Services Private Limited

Location:
Kolkata Employment Type: Full-time

About the Role
We are looking for a detail-oriented and customer-focused individual to join our team in processing and onboarding credit card applications. This role combines application review, identity verification, basic credit risk assessment, and customer support — ensuring every application is handled accurately, securely, and in line with regulatory requirements, while guiding applicants through a smooth onboarding experience.

Key Responsibilities
Application Review & Processing *Review submitted credit card applications for completeness and accuracy. *Verify applicant information, including personal details, employment, and financial data. *Ensure all required documents (ID proof, income statements, etc.) are submitted and meet the internal policies. *Cross-check applications against pre-approved lists or internal risk assessment databases. Identity Verification & Fraud Prevention *Conduct identity verification using KYC (Know Your Customer) guidelines. *Use fraud detection tools to assess risk and prevent fraudulent applications. *Work with fraud prevention teams to flag and escalate suspicious applications. *Ensure compliance with AML (Anti-Money Laundering) and other regulatory guidelines. Creditworthiness Assessment *Perform credit checks and assess applicant risk using credit bureau reports. *Verify financial history, outstanding debts, and payment patterns.
Ensure applications meet underwriting criteria for approval. *Work with the risk assessment team for high-value or exceptional cases. Customer Communication & Assistance *Contact applicants for missing information or additional documents. Compliance & Regulatory Adherence *Ensure all onboarding activities align with banking regulations, including the Fair Credit Reporting Act (FCRA) and Consumer Financial Protection Bureau (CFPB) guidelines.



*Maintain secure handling of customer data in compliance with GDPR and PCI-DSS standards. *Follow internal policies for onboarding and risk mitigation. Document Management & Reporting *Maintain accurate records of all processed applications and verification documents. Escalation & Issue Resolution *Handle escalations for delayed or rejected applications, providing clear explanations. *Work with internal teams (credit, risk, and compliance) to resolve applicant disputes.
Ensure timely resolution of technical or processing issues. Minimum Requirements & SkillsExcellent *command of the English language, both written and verbal.
Minimum 1 (for L1) – 3 (for L2) years of recent experience in customer support, call centre operations, or financial services/credit processing. *Strong interpersonal and communication skills, with the ability to manage a high volume of customer interactions over email and phone. *Basic understanding of KYC, AML, and credit verification concepts, or strong willingness to learn these on the job.
Experience using customer support/helpdesk tools such as Freshdesk, Zendesk, Intercom or similar platforms is a plus. *A genuine interest in helping customers — especially those new to credit — understand the application process and build healthy financial habits. *Solid problem-solving skills with the ability to manage multiple applications and tasks simultaneously. *Ability to stay calm, professional, and solutions-oriented when handling escalations or high-pressure situations. *Comfortable handling sensitive personal and financial information with strict confidentiality, in line with GDPR/PCI-DSS standards. *Willingness to learn, adapt to evolving processes, and grow into a subject-matter expert on credit card onboarding and compliance. *Open to regular feedback and ongoing professional growth.
Prior experience in fintech, banking, or BPO environments is an added advantage. Location &

Working Hours
This is a full-time role.

Working hours
Monday through Saturday, 10:00 AM – 7:00 PM EST (U.
S.)

📌 Onboarding Specialist (Kolkata)
🏢 Neu Money
📍 Kolkata