Organization
- Hari Bagh Jaipur Summary
• Assists Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.
• To ensures all Assistant Front Office Manager implement the strict control of room keys.
• To assist in securing external guest accommodation overbooking situations.
• To ensure public areas are clean and up to standard.
• To ensure that all day V.
I.
P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• To ensure that all V.
I.
P and long stay guests are met on Arrival by an Assistant Manager.
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in
- house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
• Understands rate structure and promotional rates available.
• Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• To be aware of recent market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs. Qualifications
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills
📌 Assistant Manager (Jaipur)
🏢 Hyatt
📍 Jaipur