AI Tools Administrator – Microsoft 365 & Claude Enterprise

Location:
Gurgaon, Haryana Work Mode: Hybrid Position Type: Regular – Full-Time

Experience:
2–5 Years Role Type: Individual Contributor Overview Our Digital Technology team helps employees leverage technology to work more effectively, collaborate better and deliver greater business value. As the organization expands its use of Microsoft Copilot, Claude and other AI productivity tools, effective configuration, integrations and access controls are essential to ensuring these tools deliver real business value. The AI Tools Administrator will be responsible for the day-to-day configuration and operations of enterprise AI productivity tools, including Microsoft 365 Copilot, Copilot Studio and Claude Enterprise. This is a hands-on technical role involving tenant administration, client deployment, connectors, MCP servers, plugins, skills, policies and managed client settings. The successful candidate will be technically curious, methodical and comfortable configuring enterprise applications, troubleshooting issues and documenting solutions. Job Purpose Configure, administer, operate, troubleshoot and continuously improve enterprise AI productivity tools to ensure employees have secure, reliable and well-integrated technology to support their work. This is an execution-focused technical role, with approximately 90% dedicated to hands-on administration, configuration, deployment, integration and support, and 10% dedicated to governance, documentation and coordination.

Key Responsibilities
1. Microsoft 365 Administration & Management – 30%
• Administer the Microsoft 365 environment, including tenant settings, Microsoft 365 Admin Center, user and group management, roles, permissions and license assignment.
• Configure and manage Microsoft 365 Copilot, including administrative settings, access policies, licensing and security configurations.
• Manage Microsoft Entra ID, including SSO, role-based access control (RBAC), Conditional Access, identity and access policies.
• Administer Microsoft Teams, SharePoint, OneDrive and Exchange settings relevant to enterprise AI productivity tools.
• Support Microsoft Purview policies, data protection, DLP and data-boundary controls.
• Ensure Microsoft 365 configurations align with enterprise security, identity and data classification standards. 2. Claude Enterprise Administration & Configuration – 20%
• Administer and configure Claude Enterprise workspaces, including user onboarding, groups, roles, permissions and access controls.
• Manage Claude Enterprise workspace settings, SSO, SCIM provisioning and identity integrations.
• Configure and maintain enterprise-level security, privacy and data access settings.
• Support the deployment, configuration and administration of Claude Desktop and Claude Code.
• Manage user access, workspace policies, approved capabilities and enterprise configurations.
• Troubleshoot Claude Enterprise access, authentication, configuration and usage-related issues. 3. AI Client Deployment & Endpoint Management – 15%
• Configure, deploy and maintain enterprise AI productivity clients across managed endpoints.
• Use Microsoft Intune to manage installation, configuration, updates, version control and security settings for AI clients such as Claude Desktop, Claude Code and other approved tools.
• Maintain consistent client configurations across different operating environments and user groups.




• Troubleshoot installation, compatibility, endpoint, authentication and client-side issues.
• Coordinate with endpoint and infrastructure teams to ensure reliable deployment and maintenance.
• Support controlled rollout of new AI tools and client updates. 4. AI Integrations, Connectors, MCP & Automation – 15%
• Set up, configure, test and maintain MCP servers, connectors, plugins and skills for approved enterprise use cases.
• Configure authentication, API scopes, permissions and connectivity for approved integrations.
• Build and maintain simple agents and workflows in Copilot Studio.
• Support integrations with enterprise applications and services using REST APIs, JSON and relevant authentication mechanisms.
• Validate integrations before release, manage versioning and rollback, and retire connectors and plugins that are no longer used.
• Maintain a catalog of approved connectors and plugins, including configuration and access details.
• Troubleshoot connector, integration and MCP-related issues. 5. Technical Support, Troubleshooting & Monitoring – 10%
• Diagnose and resolve access, authentication, permission, integration and client-side issues across Microsoft 365, Claude Enterprise and other approved AI tools.
• Troubleshoot SSO, Entra ID, endpoint, SDK, sandbox and connector-related issues.
• Monitor tool availability, usage telemetry and cost drivers; identify anomalies, capacity issues and capability gaps.
• Manage technical support tickets and coordinate with vendors and internal teams through resolution.
• Identify recurring issues and recommend configuration improvements to enhance reliability and user experience. 6. Governance, Documentation & Coordination – 10%
• Execute the technical steps of intake and security reviews for new connectors, plugins and AI tool configurations, working with Architecture, Security and Identity teams.
• Maintain technical runbooks, configuration records, access documentation and change logs.
• Apply approved configuration changes through established change control processes.
• Provide technical input to release notes, how-to guides and training materials.
• Track license assignment and rollout status for new user cohorts, and support adoption reporting.
• Surface recurring user issues, enhancement requests and configuration gaps to the relevant leads.
• Ensure configurations align with company policies and responsible AI requirements. Measures of Success
• Time taken from approved request to deployment of a live connector, plugin, client or configuration change.
• Reliability and availability of enterprise AI productivity tools.
• Ticket resolution time and reduction in repeat technical issues.
• Accuracy of user access, licensing, identity and policy configurations.
• Successful deployment and maintenance of AI clients across managed endpoints.
• Reliability of MCP servers, connectors, plugins and integrations.
• Completeness and currency of configuration documentation and the approved connector catalog.




• Availability of accurate usage and cost telemetry. Job Qualifications & Experience Education
• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field, or equivalent practical experience. Experience
• 2–5 years of hands-on experience in Microsoft 365 administration, SaaS application administration, IT operations, endpoint management or systems support.
• Strong practical experience in Microsoft 365 administration, including tenant management, user and group administration, licensing, access controls and security configurations.
• Working knowledge of Microsoft Entra ID, Intune and Microsoft 365 administration.
• Hands-on exposure to Microsoft 365 Copilot, Claude Enterprise, ChatGPT Enterprise or similar enterprise AI productivity tools in an administrative or configuration capacity.
• Experience configuring and maintaining enterprise applications or AI clients across managed endpoints.
• Exposure to MCP, plugins, connectors or LLM tool integrations, with the ability to read configurations, troubleshoot integrations and work from the command line.
• Scripting ability using PowerShell or Python, with practical knowledge of REST APIs and JSON. Skills & Competencies
• Strong Microsoft 365 administration and troubleshooting skills.
• Understanding of enterprise identity, authentication, access management and security controls.
• Practical knowledge of Claude Enterprise administration and configuration.
• Familiarity with Microsoft Intune and managed endpoint deployments.
• Understanding of APIs, connectors, MCP servers, plugins and integration troubleshooting.
• Methodical troubleshooting skills with the ability to identify root causes.
• Clear written communication and ability to document technical changes.
• Comfortable working within change control, security review and data classification processes.
• Curious about evolving AI tools, with a bias for testing before releasing.
• Collaborative and service-minded, with a focus on building repeatable solutions. Preferred Qualifications
• Microsoft 365 Certified: Administrator Expert (MS-102) – strongly preferred.
• Other relevant Microsoft certifications such as SC-300, PL-900 or PL-200.
• Experience with Power Platform or Copilot Studio.
• Experience administering Claude Enterprise or other enterprise AI productivity platforms.
• Experience with SCIM provisioning, audit and compliance logging, or AI usage and cost monitoring.
• Experience in a manufacturing or other regulated environment. Additional Information
• Individual contributor role with no direct people management responsibilities.
• Works closely with Enterprise Architecture, Security, Identity and Infrastructure teams.
• This is an administration, configuration and enablement role, not an AI model development or AI platform engineering position.
• Provides a development path toward AI Deployment & Enablement Lead or platform and integration engineering roles.
• Occasional flexible hours may be required to support global rollouts and incident response.
• Expected to demonstrate strong ethical judgment and responsible use of AI technologies. Equal Chance Employer: We are committed to providing equal employment opportunities and building an inclusive workplace. All qualified applicants will receive consideration without discrimination on any legally protected basis.

📌 AI Tools Administrator – Microsoft 365 (Gurugram)
🏢 Confidentiel
📍 Gurugram