IND Staff IT Engineer
- GCC009 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Role Overview The Tech Lead – Change & Release Management is responsible for governing, coordinating, and optimizing technology changes and releases across a complex, globally distributed setting. This role ensures safe, compliant, and automated delivery of changes while protecting service stability, customer experience, and regulatory posture. The role operates in a high‑velocity, always‑on production environment and requires proven experience working within a 24x7x365 follow‑the‑sun operating model, managing cross‑regional dependencies, and enabling rapid yet controlled change execution.

Key Responsibilities
• Lead Change and Release Management governance, ensuring adherence to ITIL standards while enabling speed and automation.
• Assess, mitigate, and communicate risk associated with infrastructure, cloud, and application changes.
• Coordinate global release activities across engineering, infrastructure, application, and vendor teams.
• Operate effectively within a 24x7x365 follow‑the‑sun model, ensuring seamless regional handoffs and release continuity.
• Maintain strong stakeholder communication, providing explicit visibility into release schedules, risks, dependencies, and outcomes.
• Drive dependency mapping across platforms, services, and environments to prevent downstream impacts.
• Govern and optimize CI/CD pipelines, version control strategies,



and release automation tooling.
• Leverage AI‑powered automation to improve change risk detection, approval workflows, and release success rates.
• Partner with Incident and Problem Management to reduce change‑related incidents and repeat failures.
• Continuously improve release maturity, automation coverage, and operational resilience. Critical Skills
• Risk Assessment and Mitigation
• ITIL & Change / Release Management Governance
• Stakeholder Communication
• Collaboration and Influence across Global Teams
• Dependency Mapping and Impact Analysis Core Technical Skills
• AI‑Powered Automation for Change & Release Enablement
• Deep Understanding of Release Automation Tools
• Strong Understanding of Infrastructure & Cloud Platforms
• Version Control Strategy and Branching Models
• CI/CD Pipeline Design, Governance, and Optimization Qualifications & Experience
• 8+ years of experience in Change Management, Release Management, DevOps, or IT Operations roles.
• Demonstrated experience working in a fast‑paced global 24x7x365 follow‑the‑sun operating model.
• Strong understanding of enterprise infrastructure, cloud services, and service dependencies.
• Proven ability to balance speed, stability, and compliance in large‑scale production environments.
• Experience supporting mission‑critical, highly regulated platforms preferred. Work Environment
• High‑visibility role in a mission‑critical global operations workplace.
• Requires flexibility for global coordination, release windows, and rotational coverage.
• Regular interaction with senior technology leaders, engineering teams, and business stakeholders.

📌 IND Staff IT Engineer (Hyderabad)
🏢 The Hartford India
📍 Hyderabad