Join our creative IT support team in Bangalore as a Service Desk Technician, where your contributions will help us deliver outstanding technical assistance to our clients. In the first few months, you'll excel at resolving IT issues swiftly, playing a key role in boosting customer satisfaction and trust.

In this role, you will:
Handle incoming service desk inquiries through various channels, ensuring quick and effective problem resolution.
Troubleshoot LAN and WAN connectivity challenges and provide expert support for network services.
Assist users with Microsoft 365 and Microsoft Azure applications, addressing account management and software-related concerns.
Manage user accounts within Active Directory to uphold security protocols and compliance standards.
Maintain detailed documentation of support interactions and resolutions within the ticketing system.




Collaborate with cross-functional IT teams to elevate the resolution of complex technical issues.
Keep abreast of emerging technologies and best practices that can enhance our service delivery.

Robust knowledge of service desk operations is essential, along with proficiency in troubleshooting network issues. A background in Active Directory user management is key, as well as familiarity with Microsoft 365 and Microsoft Azure platforms. Excellent communication skills are vital for providing top-notch customer support while working effectively with others.

Apply now to make your mark in our IT support team and help us shape the future of technical assistance!

📌 Service Desk Technician Lan, Wan, Troubleshooting Bengaluru
🏢 Conviction
📍 Bengaluru