We are seeking a dedicated and skilled Senior Process Associate to join our team in Mumbai (Airoli). As a Senior Process Associate, you will play a crucial role in providing exceptional customer support through various channels, including voice and chat. Our company is a global leader in qualified services, specializing in digital, cloud, and security solutions. We pride ourselves on our commitment to innovation and excellence, serving clients across more than 120 countries.

In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will work closely with team members to deliver effective solutions and maintain our reputation for outstanding service. Flexibility to work in US shifts is essential, as our operations cater to a global clientele.

Key Responsibilities:
Provide exceptional customer support via voice and chat channels.
Address customer inquiries and resolve issues promptly and effectively.
Collaborate with team members to enhance service delivery and customer experience.




Maintain accurate records of customer interactions and transactions.
Adhere to company policies and procedures while ensuring compliance with quality standards.

Required Skills:
Excellent communication skills, both verbal and written.
Robust problem-solving abilities and a customer-centric approach.
Ability to work in a fast-paced environment and manage multiple tasks.
Previous experience in customer support, particularly in voice and chat processes, is preferred.

Qualifications:
Graduate or Post Graduate degree.
Candidates must possess all necessary documentation for their qualifications.
Candidates with active backlogs are not eligible for this position.

If you are passionate about customer service and meet the qualifications outlined above, we encourage you to apply for this exciting prospect. Join us in making a difference in the lives of our customers and contributing to our success as a leading global service provider.

📌 Senior Process Associate Mumbai
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai