We are seeking a dedicated and skilled Senior Process Associate to join our team in Bangalore. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success in this role.

Key Responsibilities:
Provide outstanding customer support through voice interactions, addressing inquiries and resolving issues promptly.
Maintain a positive and qualified demeanor while interacting with customers.
Collaborate with team members to improve processes and enhance customer experience.
Document customer interactions and feedback accurately in the system.
Adapt to changing customer needs and demonstrate flexibility in working hours, including US shifts.

Required Skills:
Minimum of 1 year of experience in customer support,



specifically in a voice process.
Excellent communication skills, both verbal and written.
Ability to work in a fast-paced setting and handle multiple tasks efficiently.
Strong problem-solving skills and a customer-centric approach.
Flexibility to work in US shifts as required.

Qualifications:
Graduate or Post Graduate degree.
Candidates must possess all necessary documents for their qualifications. Please note that candidates with active backlogs are not eligible for this position.

Join our dynamic team and contribute to delivering exceptional service to our clients. We offer a competitive salary package and opportunities for qualified growth within a global professional services company. If you are passionate about customer support and meet the qualifications, we encourage you to apply.

📌 Senior Process Associate Bengaluru
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bengaluru