We are seeking a dedicated and skilled Senior Process Associate to join our team in Bangalore. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process workplace. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success in this role.

Key Responsibilities:
Provide outstanding customer support through voice interactions, addressing inquiries and resolving issues promptly.
Maintain a positive and qualified demeanor while interacting with customers.
Collaborate with team members to improve processes and enhance customer experience.
Adapt to changing customer needs and demonstrate flexibility in working hours, including US shifts.
Document customer interactions and feedback accurately to ensure continuous improvement.





Required Skills:
Minimum of 1 year of experience in customer support, specifically in a voice process.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to handle challenging situations with professionalism.
Flexibility to work in US shifts as required.
A graduate or postgraduate degree is preferred.

Join us and be part of a global professional services company that values technology and human ingenuity. We are committed to creating value and shared success for our clients and communities. If you are passionate about customer support and meet the qualifications, we encourage you to apply for this exciting prospect.

📌 Senior Process Associate Bengaluru
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bengaluru