We are seeking a dedicated and skilled Senior Process Associate to join our team in Pune. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success in this role.

Key Responsibilities:
Provide outstanding customer support through voice interactions, addressing inquiries and resolving issues promptly.
Maintain a positive and skilled demeanor while interacting with customers.
Collaborate with team members to improve processes and enhance customer experience.
Document customer interactions and feedback accurately in the system.




Adapt to changing customer needs and work effectively in a fast-paced workplace.

Required Skills:
Excellent communication skills, both verbal and written.
Solid problem-solving abilities and a customer-centric approach.
Ability to work flexible hours, including US shifts.
Previous experience in a customer support role, particularly in a voice process, is preferred.
A graduate or postgraduate degree is required.

Join us and be part of a global skilled services company that values technology and human ingenuity. We offer competitive compensation and a dynamic work environment where you can grow your career. If you are passionate about customer service and meet the qualifications, we encourage you to apply for this exciting chance.

📌 Senior Process Associate Pune
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune